HR Associate - Office of Human Resources - UTK at University of Tennessee System in Knoxville, TN

Job description

The Human Resources Associate serves as a key member of the UTK Human Resources Compensation team, providing exceptional customer service and operational support in leave administration, position management, and compensation processes. This position plays a critical role processing Family Medical Leave requests, maintaining data integrity within HR systems, and supporting departments across campus with HR-related processes and guidance. Leave Administration: Serve as the first-tier administrator for FMLA, Paid Parental Leave, and Organ Donation Leave programs by determining eligibility, processing leave requests, and maintaining compliance with applicable policies and regulations. Provide guidance to employees and departments, coordinate with internal partners, and identify opportunities to improve leave administration processes. Position Management and DASH Administration: Review, validate, and approve position transactions in HRIS (DASH) while ensuring data integrity, compliance, and proper position setup. Provide departmental guidance, troubleshoot workflow issues, and support position management processes. Customer Service and Administrative Support: Manage shared inboxes and respond to employee and departmental inquiries by providing accurate information, resolving issues, and delivering exceptional customer service. Support administrative processes, maintain tracking systems, and assist with research, reporting, and special projects. Compensation Operations Support: Administer compensation-related tracking, review, and workflow processes, including position updates and salary changes in DASH. Support compensation projects and continuously identify opportunities to improve efficiency, accuracy, and service delivery within Compensation operations. Education: Bachelor's degree plus applicable HR experience gained on the job or as part of an internship experience – OR – Diploma and Minimum two years of office/administrative experience primarily focused on HR responsibilities. Experience: Experiences to include applying knowledge to enter complete processes such as entering information into HRIS systems, maintaining complex spreadsheets, explaining policies and procedures, and providing excellent customer service. Knowledge, Skills, & Abilities: Technical Proficiency : Proficient in Microsoft Office Suite and capable of learning new software and enhancing existing software skills. Confidentiality: Ability to maintain confidentiality in handling sensitive information. Interpersonal & Communication Skills: Excellent interpersonal and communication skills to communicate effectively and compassionately. Organizational Skills: Strong organizational abilities to manage multiple priorities in a fast-paced environment. Time Management: Exceptional time management skills essential for meeting deadlines and managing workloads efficiently. Attention to Detail: Detail-oriented approach to ensure accuracy and thoroughness in all responsibilities. Customer Service Excellence: Proven ability to provide outstanding customer service to a variety of audiences. Preferred Qualifications Experience: Experience with leave administration such as Family Medical Leave. Knowledge, Skills, & Abilities: Knowledge of human resources practices, principles and applicable federal/state laws/regulations particularly leave administration is preferred. Work Location Location: Knoxville TN Onsite Compensation and Benefits UT market range: 07 Anticipated hiring range: $42,000 - $46,000 Find more information on the UT Market Range structure here Find more information on UT Benefits here Application Instructions If you’re ready to make an impact in a role that combines technical expertise with meaningful human connection, we encourage you to apply today! Please submit an application with the noted attachments below. To be assured of full consideration, completed applications with all requested materials should be submitted on or before November 5, 2026. Resume Cov