Worldwide Channel Programs, Enablement & Portal Manager at Huntress

Job description

What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Senior Manager, Channel Marketing Location: Remote US Compensation Range: $125,000 to $135,000 base plus bonus and equity What You’ll Do: As the Worldwide Channel Programs, Enablement & Portal Manager, you will assist in the management of the Huntress Channel Program(s), create and manage related enablement, and own the day-to-day operations of the Huntress partner portal to ensure every partner (MSP, reseller, distributor, referral partner, etc.) gets a white-glove experience from onboarding through ongoing engagement. You'll be the voice of the partner in the portal and the voice of the portal across Huntress internally. Your work doesn't stop at keeping the portal running. You'll drive the engagement programs that get partners into the portal and using the tools, trainings, and activations we roll out. You'll also lead program enablement in two directions. Internally, you'll make sure Huntress teams know how to promote and engage with the partner program. Externally, you'll make sure partners clearly understand what the program is and how to get the most out of the portal. Responsibilities: Portal Operations : Own the day-to-day management of the partner portal (PRM), including content and asset updates, announcements, training uploads, user access, and partner support. Ensure the experience is accurate, current, and consistent across partner types and regions. White-Glove Partner Experience : Serve as the first line of support for portal questions, login issues, and workflow challenges. Identify friction in the partner journey and work to resolve it quickly. Portal Roadmap & Optimization : Partner with Channel Programs leadership to shape the portal roadmap, including page structure, navigation, and new feature rollouts. Recommend improvements based on partner feedback and usage data. Partner Engagement Programs : Design and run engagement initiatives such as launch campaigns, contests, incentives, and nurture communications that drive portal adoption and participation in program activations. External Program Enablement : Make the partner program easy to understand and use. Create onboarding journeys, how-to guides, walkthroughs, webinars, and training content that show partners what the program offers (tiers, benefits, opt-in programs, MDF, deal registration, and more) and how to access it in the portal. Internal Program Enablement : Equip Sales, Account Management, Partner Managers, Marketing, and other internal stakeholders to confidently promote the partner program. Develop internal playbooks, talk tracks, FAQs, and regular updates on program changes and new launches. Global Program Consistency : Support program rollout across regions (NA, EMEA, APAC), partnering with regional teams to adapt messaging, content, and enablement to local partner needs while keeping the experience consistent worldwide. Cross-Functiona