Workplace Services Manager at Texas Capital Bank in Dallas, TX

Job description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives . At Texas Capital, we do more than build business success. We build long-lasting relationships. Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News ’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com . This position will provide operational leadership and execution support for workplace services and facilities operations across Texas Capital's corporate office and financial center portfolio. This role is responsible for translating strategic workplace services initiatives into operational reality, managing day-to-day facilities operations, coordinating cross-location projects, and ensuring excellence in service delivery and employee experience. The role collaborates closely with the VP, Strategic Workplace Services & Experience and Facility Managers across locations to support strategic initiatives and operational excellence. KEY RESPONSIBILITIES Operational Execution & Project Coordination Execute workplace services initiatives and strategic projects across the portfolio Coordinate cross-location projects and ensure consistent implementation of workplace services programs Manage project timelines, deliverables, and stakeholder communication Develop and maintain project documentation and implementation plans Monitor project progress and identify/resolve obstacles to timely delivery Facilities Operations Management Oversee day-to-day facilities operations including mailroom, supplies, copier/printing, building services, and employee amenities Support the implementation of work order systems, tracking, and prioritization processes Manage facilities operations scheduling and resource allocation Ensure compliance with facilities operations procedures and quality standards across locations Maintain records and documentation for facilities operations activities Vendor Management & Support Provide operational support for vendor management and contractor oversight Coordinate vendor activities, schedules, and deliverables Monitor vendor performance against service level agreements (SLAs) and quality standards Escalate vendor performance issues and support resolution processes Serve as primary operational contact for key vendors and service providers Support vendor selection, onboarding, and off-boarding processes Employee & Workplace Experience Execute employee experience initiatives and programs across locations Identify opportunities to enhance workplace experience and employee satisfaction Support implementation of workplace solutions and initiatives Gather employee feedback and communicate insights to Corporate Real Estate team leadership Ensure workplace services delivery meets or exceeds employee expectations Cost Management & Process Improvement Support cost optimization initiatives and identify efficienc