Workplace Experience Manager at Gen Digital in Kuala Lumpur

Job description

About the Role The Kuala Lumpur office is the technology powerhouse of MoneyLion. We pride ourselves on innovative initiatives and thrive in a fast paced and challenging environment. Join our multicultural team of visionaries and industry rebels in disrupting the traditional finance industry! The Workplace Experience Manager is responsible for delivering an exceptional workplace experience that enables employees to do their best work and strengthens connection to our culture and values. As a member of the Global Workplace team, this role serves as the primary workplace representative on-site, leading day-to-day office operations and ensuring a safe, welcoming, and highly functional workplace environment. The Workplace Experience Manager is responsible for coordinating workplace services, fostering employee engagement, supporting workplace programs, leadership to support teams, and delivering a consistent employee and visitor experience. Working closely with the Site Leader, Site Committee, and cross-functional partners, this role helps cultivate a vibrant workplace culture that encourages collaboration, connection, and community. The Workplace Experience Manager partners with colleagues across Workplace, Security, Real Estate, Projects, and Space Planning to support the successful delivery of workplace initiatives at the local site. This role combines hospitality, operational excellence, and workplace experience leadership to create an environment where employees feel supported, connected, and inspired to do their best work. Key Responsibilities Workplace Operations & Service Delivery • Lead day-to-day workplace operations, ensuring a safe, compliant, well-maintained, and highly functional office environment. • Oversee delivery of workplace services including facilities coordination, reception and visitor services, food and beverage programs, janitorial services, maintenance, mail and deliveries, office supplies, and general office operations. • Monitor workplace conditions, identify operational issues and service gaps, and proactively resolve or escalate matters as appropriate. • Ensure meeting spaces, common areas, and employee amenities consistently meet workplace standards and support a positive employee experience. • Maintain workplace readiness, inventory, and operational support services to ensure smooth daily operations. • Ensure compliance with workplace policies, health and safety requirements, security protocols, and operational standards. Vendor & Facilities Coordination • Serve as the primary point of contact for building management, workplace vendors, and service providers. • Manage local vendor relationships and service delivery, or partner closely with the company's outsourced facilities management provider, depending on site requirements. • Coordinate maintenance, repairs, workplace improvements, and operational projects to ensure service excellence and workplace reliability. • Monitor vendor performance and workplace standards, driving continuous improvement and issue resolution. Workplace Experience, Culture & Community • Support the development and execution of local engagement initiatives that build community and strengthen connections • Serve as a visible and approachable workplace ambassador, fostering a welcoming, inclusive, and engaging office environment. • Partner with the Site Leader and Site Committee to support initiatives that strengthen workplace culture, employee engagement, and community. • Gather employee feedback and workplace insights to continuously improve services and the overall workplace experience. Events & Visitor Experience • Lead planning and execution of workplace events, leadership visits, town halls, celebrations, meetings, and employee programs. • Manage event logistics including catering, vendor coordination, communications, space planning, and onsite execution. • Ensure employees, visitors, candidates, and company leaders receive a professional, seamless, and welcoming experi