Workplace Experience Coordinator at Ford® in Naucalpan de Juarez

Job description

Why Join Ford of Mexico? Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together. In this position... The Workplace Experience Coordinator is responsible for delivering an exceptional workplace experience for employees, visitors, and stakeholders by overseeing workplace amenities, concierge services, catering operations, event coordination, mail and package management, and customer service activities within the facility. This role serves as the primary point of contact for workplace services, ensuring seamless execution of daily operations, high service standards, and outstanding user experiences. The ideal candidate is a highly organized, detail-oriented professional who can work independently, manage multiple priorities simultaneously, and proactively solve problems with minimal supervision. Workplace Amenities Management Coordinate the day-to-day operation of workplace amenities, including: Gym Sports courts Coffee stations and café areas Beauty salon Multipurpose rooms Meeting Rooms Additional employee experience spaces Ensure amenities remain operational, clean, properly stocked, and aligned with company standards. Work closely with vendors and facility partners to resolve service issues and drive continuous improvement. Concierge Services Management Supervise and coordinate concierge personnel and daily activities. Ensure excellent customer service for employees, visitors, and executives. Develop and maintain service standards and operational procedures. Monitor service requests and ensure timely resolution. Event Planning & Coordination Lead the planning, reservation, logistics, and execution of events held in large conference rooms and common areas. Coordinate multiple events simultaneously while maintaining high-quality execution. Partner with internal stakeholders to understand event requirements and deliver exceptional experiences. Oversee room setup, audiovisual requirements, catering coordination, signage, and attendee experience. Catering Services Coordination Act as the primary liaison with catering service providers. Coordinate food and beverage services for meetings, executive events, and special activities. Ensure service quality, presentation standards, and customer satisfaction. Manage escalations and corrective actions when service issues arise. Mail & Package Management Oversee incoming and outgoing courrier and package operations. Ensure timely receipt, distribution, and tracking of deliveries. Maintain accurate records and service metrics. Lost & Found Program Manage workplace lost-and-found processes. Ensure proper documentation, storage, communication, and return of recovered items. Site Engagement & Workplace Tours Conduct workplace tours for visitors, executives, and stakeholders. Support onboarding experiences and showcase workplace services and amenities. Represent the workplace experience function in a professional and welcoming manner. Vendor & Service Management Coordinate multiple service providers to ensure operational excellence. Track service performance and compliance with service level expectations. Escalate issues, identify improvement opportunities, and follow through on corrective actions. Customer Experience Serve as an ambassador of the workplace experience program. Deliver exceptional customer service with a hospitality mindset. Build strong relationships with employees, visitors, suppliers, and