Work Management Specialist I or II at Duke Energy in Durham, NC

Job description

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, October 28, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. The preferred location for this position is in Durham, North Carolina; however, the hiring manager will consider candidates within Carolinas East. The exact location will be determined at the time of offer based on business needs. Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy. This position is responsible for handling further work order execution in Maximo and ss9, handling CRTs, reviewing BPEMS, researching SAP orders prior to dispatch, monitoring our street lighting repair team email box for escalated customer complaints as well as supporting the street lighting repair technicians in the field. This position is accountable for providing accurate and timely work results which support safety and cost management while providing exceptional customer service. This position is also responsible for onboarding/offboarding of our field technicians. This position analyses and takes appropriate action on pending and future dated streetlight work request for dispatch to field resources. In addition, this position is responsible for providing technical, analytical and work management support for Delivery Operations. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. Responsibilities and Duties: Maintains excellent customer service to operations, management, and customers: Efficiently uses available tools or systems to effectively communicate reliability details to external customers Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends Takes ownership of customer issues and problems until resolved Facilitates communication between internal and external customers Reports job status details to appropriate personnel as needed Monitors various reports to ensure process adherence to achieve customer-related goals Provides feedback to supervision for coaching opportunities Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Delivery Operations Audits work performed to ensure customer is billed accurately and timely Ensures work is scheduled to meet an established timeline Provides research, root cause analysis, and resolves customer issues Cost Management: Verifies and applies correct general ledger accounting in all work related applications and functions. Adheres to monthly accrual timelines and system entry cutoff dates. Ensures that all invoices on hand are recorded and sent to the appropriate department that processes the accrual. Reconciles work order materials, labor, and equipment to represent actual field construction Resolves all errors and prepares construction work orders for close-out in work management system, properly reporting units of property to Asset Accounting Audits, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets Ensures timesheets are accurately completed and recorded in time management syst