Wholesale Operations and Assurance Specialist - 12 month max term at Bank of Queensland in Sydney, NSW

Job description

About the Role 12-month max term opportunity - Sydney location Join BOQ Finance's Customer & Business Enablement team and play an important role in helping our Dealer Wholesale business operate effectively, responsibly, and efficiently. This is a genuinely varied opportunity that combines elements of operations, assurance, continuous improvement, and business support. You'll work across a broad range of activities, supporting monitoring and control processes, contributing to operational performance initiatives, and helping ensure key policies and procedures are embedded across the business. Partnering closely with operational teams, Line 1 Risk, Compliance and business stakeholders, you'll help identify opportunities to strengthen processes, improve consistency, and enhance customer outcomes. You'll support assurance and supervision activities, monitor actions arising from reviews, maintain key documentation, and contribute to initiatives that improve the way we work. Alongside this, you'll provide support to Dealer Wholesale Operations through activities such as dealer onboarding, floorplan funding administration, operational reporting and business process support. It's a role that offers variety, visibility across the business, and the opportunity to make a meaningful impact on operational performance and customer outcomes. About You You're naturally curious, organised and detail-oriented, with a genuine interest in understanding how processes work and finding ways to make them better. You enjoy working with information, analysing data, reviewing evidence and identifying opportunities to improve efficiency, strengthen controls and support positive customer outcomes. You may have gained your experience in banking, asset finance, financial services, operations, settlements, risk, compliance or quality assurance, and understand the importance of balancing operational effectiveness with sound governance and risk management practices. You're confident reviewing documentation, reconciling information, identifying potential risks and documenting findings in a clear and practical way. Strong communication and relationship-building skills are also important in this role. You'll work with a wide range of stakeholders across the business and be comfortable collaborating, influencing and contributing to discussions that help drive positive outcomes. Your ability to manage competing priorities, maintain a high level of accuracy and adapt to changing business needs will set you up for success. Most importantly, you're someone who enjoys learning, embraces continuous improvement and takes pride in helping teams operate more effectively while maintaining strong standards, controls and customer outcomes. About us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group. Our perks At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial s