Ward Clerk at University Health Network (UHN) in Toronto, ON

Job description

Union:  CUPE  Number of Vacancies:  1 New or Replacement:  Replacement Site: Toronto Western Hospital  Department:  Emergency Department/Senior Emergency Medicine Centre (SEMC) Reports to:  Manager Wage Range:  $29.28 - $30.10  (start rate is non-negotiable) Hours:  37.5 Hours per Week Shifts:  12-hour shifts –DDNN 0730-1930; 1930-0730, Weekends, Holidays Status: Permanent Full-time Closing Date: September 17, 2026 The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.  Position Summary As a member of the Toronto Western Emergency Department & Seniors Emergency Medicine Centre (SEMC), the Ward Clerk will be assigned to work in all areas of the Emergency Department, including SEMC, in accordance with relevant legislation/standards. The Ward Clerk is a member of the inter-professional care team and is expected to maintain a collaborative and active working relationship with team members in the provision of patient care.  Duties Performing reception responsibilities Providing clerical support Organizing electronic and paper information filing system Performing patient administration functions including scheduling and coordinating appointments meetings/events, maintaining written and/or electronic calendar/schedule etc/ Coordinating unit administrative functions Ensuring the efficient operation of  the unit, within scope of authority Performing other duties consistent with the job classification as required. Qualifications: Completion of Grade 12 or equivalent Completion of a recognized post-secondary office administration program at the certificate level or equivalent preferred Minimum one (1) year recent related clerical experience Experience working in a health care environment an asset Knowledge of medical terminology an asset General knowledge of office practices, processes, and procedures Good data entry/keyboarding skills Excellent organizational, time management and prioritization skills Excellent interpersonal and customer service skills Excellent verbal and written communication skills Good problem-solving skills Ability to produce high quality work in accordance with Hospital standards Ability to work effectively and safely when dealing with stressful situations Knowledge of Emergency Assistance Codes Completion of a recognized post- secondary secretarial arts program at the certificate level or equivalent preferred Experience working in a Microsoft Office software environment Experience working in a health care environment preferred Knowledge of Medical Terminology preferred Previous on-the-job word processing and spreadsheet experience required; experience working in an Microsoft Office software environment an asset Very good interpersonal and customer service skills Good verbal and written communication skills   Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find val