VP of Professional Services at Axon

Job description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Every agency that comes onto Axon's platform runs into the same hard problem: decades of fragmented, inconsistent public safety data — case records, CAD history, evidence metadata, camera network configurations, RMS schemas — has to move into a unified, trustworthy foundation without disrupting operations that can't afford downtime. Today, that work is largely bespoke: rebuilt engagement by engagement. We're looking for a technical leader to change that — someone who will fundamentally reinvent how Axon executes data migrations, integrations, and conversions across our Fusus, Records, Standards, e.com, Gravity, and Vision product lines. This is an architecture and engineering leadership role, not a project-management one. We need someone who has built migration platforms, not just run migration projects, and who can turn a historically services-heavy discipline into a repeatable, tooled, scalable engineering capability. Your Day To Day Owns the technical architecture and execution strategy for data migrations, conversions, and integrations across Fusus, Records, Standards, Gravity, and Vision — replacing ad hoc, engagement-by-engagement approaches with reusable frameworks, connectors, and tooling. Partners with Product to design and build a modern migration/integration platform — ETL/ELT pipelines, schema-mapping and transformation tooling, data quality/validation frameworks, reconciliation and rollback tooling — that can be configured per agency rather than rebuilt per agency. Leads engineering and solution architecture teams responsible for legacy CAD/RMS data extraction, evidence and case data conversion, camera network/device integration (Fusus), and standards-based interoperability (e.g., NIEM, NIBRS, CJIS-compliant data exchange). Establishes common data mapping, transformation, and validation standards across products so a single integration pattern can serve Records, Standards, Fusus, Gravity, evidence migrations and Vision instead of five bespoke pipelines. Partners closely with Product and R&D to build, influence, and execute roadmap changes so migration/integration complexity is designed into new products rather than absorbed downstream by services. Defines and enforces data governance, security, and chain-of-custody requirements for sensitive public safety and criminal justice data throughout migration and integration workflows. Builds a clear build-vs-buy point of view on migration/integration tooling — evaluating platforms such as Informatica, MuleSoft, Fivetran, Databricks/Snowflake, Palantir Foundry, and Boomi — and makes the call on what to build in-house vs. license. Establishes KPIs for migration/conversion velocity, data quality, defect rates, and time-to-go-live, and drives them down systematically. Builds, mentors, and scales a team of data engineers, integration engineers, and solution architects; establishes career paths and technical leveling for a discipline that has historically been treated as a services function rather than an engineering one. Partners with PSO delivery leadership, Sales, and the Mission Engineering/Operator team to align migration/integration capacity and pricing with customer commitments. Stays current on data platform tooling, AI-assisted mapping/transformation, and public-safety interoperability standards to keep Axon's approach ahead of the market. Establishes a third-party partnership strategy to build robust, re