VP of Client Success, West Region at Marathon Health in West Override

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health About the Role At Marathon Health, we believe healthcare should put people first. As our Vice President of Client Success, you are first and foremost a people and function leader. You will build and lead a team of 8 expert Client Success Managers (CSMs), develop them to practice Client Success the Marathon way, and be accountable for the team’s performance across our network of employer, union, and health plan clients. Your team is responsible for a 60+ client portfolio representing nearly $80M in annual contract value (ACV). Y will own the end-to-end client journey from implementation through renewal, partner with Growth peers on new client transitions and expansion, and make sure every client sees measurable value in our care, our people, and our results. What this role is accountable for Build a team of expert CSMs. Hire, develop, and coach a team of expert CSMs who practice Client Success the Marathon way, and own the team’s results. Shape client strategy. Set the segmentation, account planning, and growth strategy for the portfolio, so every client has a plan and a clear owner. Deliver on commitments. Deliver on what we promise clients and Marathon: retention, net revenue retention, expansion revenue, and client outcomes. Win renewals and rebids. Lead the annual renewal cycle and win competitive rebids, using data-informed partnerships to secure long-term loyalty. Make new clients successful. Own the handoff from Growth into implementation and make sure every new client gets off to a successful start. Grow with Growth. Co-own new business transitions and expansion opportunities with Growth peers, including Growth Farmers, under an explicit ownership model. Scale and scope of the role Clients: 60+ clients Portfolio: Nearly $90M ACV Team: 8 CSMs What You’ll Do Lead and develop a team that practices Client Success the Marathon way Build, mentor, and scale a team of 8 expert CSMs grounded in service, accountability, collaboration, and innovation. Define the Marathon way of practicing Client Success and coach CSMs to apply it consistently across every client. Set clear goals, hold the team accountable for performance, and manage talent through hiring, development, and succession. Use data and insights to continuously improve processes, methodologies, and tools across Client Success. Advise senior leadership on account planning, segmentation, and go-to-market strategy. Collaborate with Operations, Finance, and other teams so client needs and organizational capabilities stay aligned. Shape client strategy and deliver on commitments Lead account planning and client segmentation so every client has a growth plan and a clear owner. Lead the renewal cycle for annual renewals, including competitive rebids, and negotiate renewals and expansions to optimize pricing, terms, and mutual value. Set and deliver the expansion strategy for the existing client base, including new sites, added populations, and additional service lines (such as primary care, behavioral health, physical therapy, and occupational health). Build a repeatable process to spot risk and expansion signals early, using utilization, engagement, outcomes, and client business changes to prioritize action. Forecast and report on retention, expansion pipeline, and revenue growth to executive leadership. Partner with Growth from new business through expansion Own the handoff from