VP, Head of PayFac at Fiserv in Alpharetta, GA

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title VP, Head of PayFac The Vice President, Head of PayFac-as-a-Service leads the strategy, product, and commercialization of Fiserv’s Payment Facilitator-as-a-Service offering within Merchant Solutions. PayFac-as-a-Service gives clients a modular partnership path to payment facilitation enabling embedded payment capabilities and participation in the flow of funds without building the full Payment Facilitator operating model. This leader is accountable for defining how capabilities are delivered across the acquiring value chain while ensuring that registered-party accountability, network obligations, and Fiserv risk appetite remain uncompromised. Reporting to the SVP, Global Product Strategy, the Vice President owns the PayFac-as-a-Service productnvision, the operating-model spectrum (Full-Service, Managed, and Fiserv-led PayFac), the delegation and risk framework, and the commercial packaging and pricing model. The role partners closely with Risk, Compliance, Legal, Technology, Sales, and Product Marketing to bring configurable, network-compliant payment facilitation propositions to market — balancing operational flexibility for clients with disciplined control and oversight. Guiding principle: PayFac-as-a-Service changes how capabilities are delivered, not who remains accountabl e. Operational activities may be shared or delegated, but accountability remains anchored to the registered parties across the entire value chain. What you will do: PayFac-as-a-Service Product Strategy & Proposition Own global end-to-end PayFac-as-a-Service product strategy and multi-year roadmap, defining the target client segments, use cases, and value propositions for embedded payment facilitation. Define the core capability proposition — which capabilities form the baseline offering and which services are optional modules across onboarding, risk, compliance, processing, funding, reporting, and servicing. Translate market demand and client needs into a defined product and capability catalogue, differentiating Fiserv’s PayFac proposition in a competitive commerce and payments landscape. Champion PayFac-as-a-Service as a partnership path for clients seeking payment capabilities without building the full operating stack, focused on proposition, distribution, and merchant experience. Operating-Model Spectrum & Delegation Design Own the PayFac-as-a-Service operating-model spectrum, enabling clients to choose how much operational capability to retain versus consume from Fiserv — from Full-Service PayFac (client-led execution) to Managed PayFac (configured responsibility) to Fiserv-led PayFac-as-a-Service (service-led execution). Define the delegation and qualification model — which low- and medium-risk activities qualified clients may execute, and the eligibility and delegation rules that govern them. Establish the responsibility model across the acquiring value chain, classifying activities as client-owned, delegable/shared, or Fiserv-retained across Strategy & Go-to-Market, Onboarding & Underwriting, Fulfilment/Processing & Funding, Risk & Compliance, Merchant Servicing, and Reporting & Governance. Ensure final allocation remains client-specific and validated against legal role, Service Provider registration, funds flow, control design, and Fiserv risk appetite. Risk, Compliance & Registered-Party Accountability Own the PayFac-as-a-Service delegation risk framework, assessing delegability using six factors together: funds exposure, decision