VP, Client Leadership at Dentsu in New York, NY

Job description

Job Description: The Vice President, Client Leadership is responsible for leading and growing a portfolio of retail and healthcare clients while serving as a strategic partner to senior client stakeholders and internal teams. This role drives client success through strong relationship management, business leadership, integrated marketing expertise, and operational excellence. A champion of strategic and creatively sharp work, our VP will be a true partner to clients, show a passion for the brand and category, and easily navigate a fast-paced, evolving environment. The ideal candidate brings experience leading complex client accounts, in retail and/or healthcare, building trusted executive relationships, driving business growth, and delivering integrated marketing solutions across regulated industries. We are looking for a strategic client leader, who is equally comfortable leading client conversations, driving commercial performance, and developing high-performing teams. This person is passionate about building strong team and client relationships, bringing a forward-thinking approach to marketing, innovation, and business growth. Key Responsibilities Client Leadership: Build and maintain senior-level relationships with client stakeholders. Serve as a strategic advisor on business objectives, market trends, customer and patient engagement, and industry challenges. Lead business reviews, strategic planning sessions, and executive presentations. Anticipate client needs and identify opportunities to strengthen partnerships and deliver additional value. Business Growth & Account Management: Provide leadership for a portfolio of client accounts, including revenue, profitability, resource planning, forecasting, and overall account health. Identify and drive organic growth opportunities through integrated marketing, innovation, and consulting solutions. Partner with agency leadership on business development and growth initiatives. Balance creativity, compliance, and business objectives in regulated and non-regulated environments. Integrated Marketing Leadership: Lead integrated programs across brand strategy, customer engagement, CRM, digital marketing, content, media, commerce, and customer experience. Collaborate with cross-functional teams to deliver connected, measurable solutions. Ensure marketing strategies align with business goals, customer insights, and performance outcomes. Support clients in balancing short-term business priorities with long-term brand growth. Innovation & Transformation: Identify opportunities to improve marketing capabilities, workflows, and measurement approaches. Apply AI and emerging technologies to enhance operational efficiency, content development, campaign performance, and customer engagement. Advise clients on the practical and responsible use of AI and marketing technology. Support the testing, scaling, and governance of innovative solutions while maintaining compliance, privacy, and brand standards. Team Leadership: Lead, coach, and develop account leaders and cross-functional teams. Foster a collaborative, inclusive, and high-performing work environment. Establish clear accountability, decision-making processes, and ways of working. Contribute to agency growth, culture, and strategic initiatives. Qualifications: Bachelor's degree and 12+ years of leadership experience in an agency, consulting, marketing, or client services environment. Five years in a senior supervisory role as an Account team leader/senior client advisor and project management expert. Able to empower, keep teams on track, and participate in professional development of staff. Has previously experience in complex strategically rigorous corporate businesses, particularly in healthcare, pharmaceutical, or retail marketing. Knowledge of both B2B and B2C marketing strategies. Experience managing large-scale retail and/or healthcare accounts. Demonstrated success building and influencing senior client relationships. Experience leadi