VP, Client Leadership at Darkroom

Job description

About Darkroom Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact. At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey. Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio. What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom's role as a defining player in the future of media innovation. About the Role Darkroom is the growth partner for a category-defining consumer technology company scaling paid media into eight figures a year, with an aggressive product roadmap behind it. We're hiring a VP, Client Business Lead to be our senior leader on the ground with that client: based in their San Francisco office four to five days a week, working directly with the founders and product team, and acting as the person in the room who can make a call. This is a client leadership role for someone fluent in media. You'll own the client's day-to-day experience at Darkroom, turn fast-moving founder direction into clear priorities for a large cross-functional team, and keep the engagement steady as it scales. You'll work alongside our Director of Growth, who runs account strategy, and our VP of Paid Media, who is the executive sponsor of the account. This is Darkroom's most strategic client. What You'll Own Be Darkroom's senior leader embedded with the client most of the week, owning the relationship with the founders and product leadership and how they experience Darkroom every day Act as the voice of the client inside Darkroom, so their priorities, feedback, and frustrations reach our leadership and shape how the team works, before they become escalations Run the operating rhythm: weekly onsite plans, structured decision windows with the founders, and a single set of priorities that the full Darkroom team works from Translate founder instinct and shifting product priorities into clear briefs and tradeoffs that our media, creative, creator, social, and lifecycle teams can execute without whiplash Own escalations end to end, resolving them with speed and directness and closing the loop on both sides Hold scope and expectation conversations directly and constructively, so the client gets what they need and the team isn't absorbing work nobody agreed to Spot where Darkroom can do more for the client as their roadmap grows, and shape that into scoped work rather than scope creep Make calls in the room on budget, pacing, channel mix, and priorities, and know when to bring in the SVP of Strategy or VP of Paid Media Diagnose performance and delivery issues in real time, from a campaign that isn't serving to a creative pipeline that's slipping, and drive the fix across teams Pressure-test the client's measurement setup with their engineers and keep both sides clear on who owns what Bring a point of view on what wins in consumer tech growth and set the agenda rather than waiting to be briefed Tell the client no when it protects performance, and tell Darkroom no when it protects the client Must Have 10+ years in growth mar