VIP Experience Coordinator at ASM Global in Coral Gables, FL

Job description

THE ROLE: VIP EXPERIENCE COORDINATOR LOCATION: UNIVERSITY OF MIAMI ABOUT LEGENDS GLOBAL Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day. THE ROLE The VIP Experience Coordinator will support the planning, coordination, and execution of premium hospitality experiences, exclusive events, and donor engagement initiatives for the Miami Hurricanes. This position will play an integral role in delivering exceptional experiences for Hurricane Club members, Golden Canes Society members, premium seating clients, corporate partners, and other VIP stakeholders. The ideal candidate is highly organized, detail-oriented, proactive, and passionate about creating memorable experiences that strengthen relationships, increase donor engagement, and support revenue-generating opportunities for Miami Hurricanes Athletics. WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES) VIP Experiences & Event Management Assist in the planning, coordination, and execution of VIP experiences, donor events, premium hospitality programs, and exclusive opportunities across Miami Hurricanes Athletics. Coordinate experiences such as pregame sideline access, on-field experiences, private tours, open practices, meet-and-greets, and other premium opportunities. Manage event logistics, including guest lists, credentials, itineraries, transportation, hospitality arrangements, and event-day check-in. Assist with the execution of exclusive Hurricane Club and Golden Canes Society events, donor receptions, member appreciation events, and travel experiences. Coordinate with internal departments, stadium operations, catering partners, and external vendors to ensure seamless event execution. Support the planning and execution of VIP networking events, corporate hospitality experiences, and other exclusive programming. Assist with event budgets, vendor coordination, staffing plans, and post-event evaluations. Premium Hospitality & Donor Relations Support game-day operations for premium hospitality areas, including suites, VIP lounges, Hurricane Club tailgates, and exclusive donor experiences. Serve as an on-site point of contact for VIP guests, donors, and premium clients, providing exceptional customer service. Assist with event invitations, RSVP tracking, guest communications, and post-event follow-up. Work closely with Hurricane Club, Golden Canes Society, premium sales, and ticketing teams to ensure a consistent and elevated guest experience. Address guest concerns and operational challenges in a timely and professional manner. Maintain strong relationships with donors, premium clients, and VIP stakeholders. VIP Sales, Revenue & Administrative Support Support the development, promotion, and execution of revenue-generating VIP experience packages for individuals, corporate groups, and premium clients. Assist with VIP experience inquiries, reservations, package fulfillment, and client communications. Identify opportunities to enhance existing VIP offerings and introduce new experiences that support revenue growth and donor engagement. Maintain accurate records of event participation, VIP package sales, guest information, and revenue activity. Assist with event budgets, invoices, purchase orders, and expense tracking. Prepare event communications, operational documents, itinerari