Vice President, Global Service at Brunswick in Mettawa, IL

Job description

Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Are you ready for what’s next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality: Position Overview : The VP, Global Service is responsible for leading the strategic transformation and performance of Navico Group's global service organization. This executive leadership role will define and execute a multi-year roadmap to modernize service operations, elevate the customer experience, improve operational performance, and create scalable capabilities that support Navico Group's long-term growth ambitions. The role is accountable for transforming Global Service into a strategic differentiator while driving business process simplification, standardization, and continuous improvement across functions and geographies. As a key member of the Navico Group leadership team, the VP will partner closely with business, functional, and technology leaders to improve end-to-end business performance, identify transformational opportunities, remove organizational complexity, and build a high-performance operating model capable of supporting future growth, digital transformation, and acquisition integration. At Brunswick, we have passion for our work and a distinct ability to deliver. Essential Functions: · Define and execute the global Service strategy, positioning Service as a competitive differentiator that enhances customer experience, enables business growth, and strengthens long-term customer loyalty across global markets. · Serve as a key member of the executive leadership team, contributing to enterprise strategy, organizational effectiveness, operational modernization, and long-term value creation. · Lead a diverse global organization encompassing Technical Service, Field Service, Warranty, Order Management, Commercial Operations, Technical Training, Technical Communications, and Service Communications, creating alignment around a common vision, operating model, and performance expectations. · Deliver measurable improvements in customer satisfaction, service performance, operating efficiency, employee productivity, and financial results. · Develop organizational capability, leadership talent, and succession plans while embedding a culture of accountability, engagement, innovation, and continuous improvement. · Own the realization of revenue through effective Order Management and Commercial Operations, ensuring the organization consistently delivers on customer commitments while optimizing business performance. · Drive the evolution of service capabilities, operating practices, and organizational effectiveness to support increasing business complexity, changing customer expectations, and future growth ambitions. · Ensure world-class execution across the customer lifecycle, balancing customer outcomes, operational performance, quality, responsiveness, and commercial results while maintaining a relentless focus on continuous improvement. · Provide executive leadership for the digital Service ecosystem, guiding the strategy, adoption, and optimization of customer-facing and operational platforms including ERP, CRM, customer portals, telephony solutions, AI-enabled capabilities, EDI integrations, and future technology investments.