Vehicle Inspection Station Manager - Southern NJ at Parsons in Salem, NJ

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: The Station Manager is responsible for the day-to-day performance their assigned New Jersey vehicle inspection station. This is a dedicated station assignment, not a traveling manager role, although travel within New Jersey may be required for meetings, training, or operational coverage. The Station Manager leads inspection staff, maintains safe and compliant operations, with a heavy emphasis on customer service, manages lane flow and customer wait times, and ensures a professional experience for all customers. The manager is expected to maintain a visible presence in the lanes and direct traffic as part of the role. This position will be assigned to a station in the Southern Region of NJ (Cape May, Deptford, Manahawkin, Mays Landing, Millville, Salem, Southampton, and Winslow). Essential Responsibilities Station Operations, Safety, and Compliance Oversee daily station operations, including lane readiness, traffic flow, inspection throughput, troubleshooting, and customer service. Direct vehicles in the queue, balance lane workloads, and monitor performance in real time. Demonstrate exceptional customer service, while mentoring staff to comply with Parsons’ customer service standards. Maintain an active presence in the lanes to supervise work, coach employees, and address issues promptly. Ensure compliance with applicable NJDOT, NJDEP, NJMVC, Parsons inspection procedures, and corporate health and safety requirements. Confirm that lanes are ready for production, with necessary tools and materials available, work areas clean, and hazards addressed. Follow established procedures for equipment startup, calibration, quality assurance and quality control, incident reporting, and investigations. Report equipment and facility repair needs and maintain a safe, organized, professional station. Team Leadership and Workforce Management Set clear expectations for safety, work pace, accountability, and customer service; lead by example and foster a supportive work environment. Conduct daily stand-ups with senior lane technicians to review performance, communicate priorities, and gather feedback. Interview applicants; train, cross-train, coach, and evaluate employees. Document performance and administer counseling or disciplinary processes fairly and consistently, in accordance with established procedures and the collective bargaining agreement. Manage staffing, lane assignments, shifts, breaks, and vacation schedules while maintaining operational coverage and compliance with the collective bargaining agreement. Review expenses, timecards, and oversee payroll accuracy. Customer Service and Station Controls Promote courteous, effective interactions with New Jersey motorists, clients, coworkers, and other stakeholders. Address customer concerns promptly and work to minimize wait times without compromising safety or inspection requirements. Maintain accurate inspection decal records, safeguard controlled resources, and ensure the accuracy and security of sticker-related billing. Manage supply ordering and station expenses responsibly. Serve as the point of escalation for station issues and maintain productive relationships with NJMVIS departments, subcontractors, suppliers, consultants, and government agencies. Perform other duties as assigned by leadership. Qualifications High school diploma or equivalent required; associate or bachelor’s degree preferred. At least three years of management or supervisory experience. Valid driver’s license and good driving record. Demonstrated ability to operate a manual-transmission vehic