Vegetation Management Specialist - Vegetation Management - Akron Fairlawn at FirstEnergy

Job description

Job Title: Vegetation Management Specialist– Microsoft Intune and Apple iOS Support Specialist - Mobile FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. FirstEnergy About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. This is an on-site position at FirstEnergy Fairlawn office in Akron, OH. This role supports the administration, maintenance, lifecycle management, and continuous improvement of Vegetation Management mobile devices and related technologies used by employees and contractors in field and office environments. The successful candidate serves as a key technical resource and escalation point for the Vegetation Management Support Desk, coordinating issue resolution with Operations, Information Technology (IT), Cyber Security, wireless service providers, and third-party vendors. Core responsibilities include Microsoft Intune administration, Apple Business Manager support, device and cybersecurity compliance monitoring, asset and inventory management, and ITNow ticket management. The role supports device testing, activation, provisioning, deployment, maintenance, troubleshooting, reporting, shipping, and receiving, along with technical documentation, user training, process improvement, and contractor support. The successful candidate is self-motivated, brings strong technical, organizational, and communication skills, and thrives in a fast-paced team environment. This position offers hands-on opportunities to collaborate across IT organizations and support innovative field technology solutions. Responsibilities: Model FirstEnergy’s values by prioritizing integrity, safety, and operational excellence in every decision. Comply with all FirstEnergy policies, compliance requirements, and regulations. Build strong relationships with IT, Microsoft, Operations, other business units, and the Vegetation Management Support Desk team, serving as a technical liaison to coordinate communication and issue resolution. Identify, document, and report system defects and opportunities to improve workflows, operational efficiency, and the end-user experience to supervision. Troubleshoot hardware, software, and technical application issues. Identify resolutions, conduct research, make recommendations, and implement mobile hardware, software and technology solutions. Develop an understanding of Vegetation Management business processes to effectively support field and operations personnel. Proactively track, monitor, analyze, users and mobile device compliance and training reports, Microsoft Intune status, and Apple iOS versions to maintain cybersecurity and central security protocols and standards. Understand FirstEnergy enterprise mobile hardware and technology and how interfaces differ from Vegetation Management mobile hardware and technology. Provide technical guidance to contracted support personnel and help coordinate daily support activities. Support the professional development of all support team members. Maintain practical knowledge of wireless service plans, carrier support procedures, and mobile connectivity requirements. Explain technical requirements, limitations, and solutions clearly to technical and nontechnical stakeholders. Assist with device provisioning, deployment, maintenance, replacement, and end-of-life processes. Contribute with Apple Business Manager (ABM) administration and maintenance. Conduct audit device inventory to con