Underwriting/Operations Assistant - Contrac Pac (Lynwood, WA; Seattle, WA or Tempe, AZ) at RLI in Lynnwood, WA

Job description

About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Provide effective and timely support to Contrac Pac Underwriters and Agency base. Support Underwriting by creating policy documents, ensure compliance with regulatory requirements, maintain electronic underwriting files, and provide basic operational underwriters. Provide telephone support for incoming calls from internal and external contacts. Principal Duties & Responsibilities Maintain agency and producer information in portal system. Provide telephone support for all incoming calls from agents, customer and underwriters. Assist corporate compliance/producer licensing with agent licensing issues and with special projects as requested. Monitor and process all email requests coming through department email queue. Create policy documents which represent the insurance transaction bound by the underwriter. Ensure the policy issuance complies with regulatory requirements for each insurance transaction. Order loss runs as requested. Maintain electronic underwriting file. Assists with special projects and other duties when needed. As necessary, re-format data for import into front end system. Provide basic operational support for the product line’s underwriters. Education & Experience Typically requires a high school diploma; Associates degree preferred 2+ years of related experience for consideration [OR] equivalent level of education and experience Direct commercial Insurance experience preferred Knowledge, Skills, & Competencies Ability to follow operations procedures as outlined by the Operations Manager. Ability to meet processing deadlines with minimal error. Ability to manage a variety of projects, both long- and short-term simultaneously. Strong organizational, prioritization and communication skills Ability to work in a team environment Intermediate to proficient with Windows and Microsoft Office (Teams, Excel, Outlook and Word) Compensation Overview The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future. Base Pay Range $22.01 - $29.29 Total Rewards At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee. Financial Incentives Annual bonus plans Employee stock ownership plan (ESOP) 401(k) — automatic 3% company contribution Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings) Work & Life Paid time off (PTO) and holidays Paid volunteer time off (VTO) to support our communities Parental and fam