Underwriting Operations Technician – Digital (French & English Speaking) at Chubb in Madrid

Job description

As an Underwriting Operations Technician (Submissions), based in Madrid within Chubb's Operations Hub for Continental Europe, you will be a critical quality gate in our AI-assisted underwriting operations. You will oversee intelligent automation workflows that handle routine P&C submissions - stepping in with your expertise to validate outputs, resolve exceptions, and ensure that every policy processed meets the standards our underwriters and clients depend on. This role is ideal for someone who is detail-oriented, analytically minded, and eager to work at the intersection of insurance expertise and emerging technology. Your decisions will not only resolve today's cases - they will improve tomorrow's automation. Key Responsibilities: AI-Assisted Submission Processing & Validation Review and validate AI-extracted submission data against source broker documents, correcting inaccuracies before data reaches underwriting systems - ensuring the quality and completeness that underwriters rely on. Create and process submissions for complex or non-standard cases where automated extraction requires human interpretation, applying your knowledge of P&C lines to handle ambiguity with confidence. Prepare and quality-check required policy documentation within agreed SLAs, maintaining precision across all work elements whether retained or processed via automation. Provide technical and administrative support for the management of the P&C portfolio, with scope to extend to additional Lines of Business as the team's capabilities evolve. Exception Management & Human-in-the-Loop Decision Making Triage exception queues: identify, assess, and resolve submissions flagged by automated systems - including incomplete data fields, document inconsistencies, threshold breaches, and coverage conflicts. Apply professional judgment to cases where AI confidence scores fall below processing thresholds, documenting your reasoning clearly to support audit requirements and continuous model improvement. Manage escalation paths for higher-risk submissions and fraud-indicator flags, ensuring appropriate routing to underwriters or specialist teams with full context captured. Oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings, identifying and driving improvements in delivery efficiency. Continuous Improvement & AI Feedback Submit structured corrections to AI workflows, actively contributing to model learning and the reduction of future exception volumes. Monitor exception patterns and surface recurring anomalies - your operational insight is invaluable intelligence for identifying model drift and rules-engine gaps. Adopt a continuous improvement ethos: identify non-value steps, propose automation enhancements, and collaborate with technology teams to refine STP rules based on frontline experience. Participate in testing and validating AI workflow changes before production, acting as a subject-matter expert who bridges operational reality and technical design. Governance, Reporting & Compliance Produce daily SOX reporting and system over-limit reports for Team Lead sign-off, maintaining the accuracy and audit trail that regulatory compliance demands. Maintain immutable records of review decisions including confidence scores, override actions, and timestamps - upholding the governance standards that make AI-assisted processing trustworthy. Ensure automated and human-assisted decisions comply with applicable regulatory standards, including data accuracy, fairness, and consumer protection requirements. Maintain accurate records of submissions, policy documentation, and monthly global RI treaty input to the Registration System within agreed timescales. Business Partnership & Knowledge Development Act as a trusted Subject Matter Expert across P&C lines of business, proactively developing your knowledge to support accurate processing and sound exception decisions. Collaborate with underwriters, underwriting assistants,