Underwriting Operations Lead at Everest in Santiago

Job description

Title: Underwriting Operations Lead Company: Everest Insurance Chile Job Category: Underwriting Operations Job Description: Role Purpose The Underwriting Operations Lead is responsible for ensuring the accurate and timely issuance of policies and endorsements, in compliance with internal processes, established quality standards, and applicable regulatory requirements. The role is accountable for the accuracy and integrity of recorded information and for meeting regulatory deadlines and commitments made to customers and brokers. This role coordinates and supervises the Underwriting Operations team, comprising assistants, analysts, and data entry specialists, ensuring the appropriate distribution of workloads, clarity of priorities, and efficient, controlled, and service-oriented management. The role serves as the operational point of contact for Commercial, Underwriting, and other related functions, managing requests, contingencies, and escalations. It also monitors performance indicators, promotes continuous improvement, and reports periodically to Management to support decision-making and the achievement of the Company’s strategic objectives. Key Duties and Responsibilities Underwriting Operations and Policy Issuance Management: Supervise and coordinate the issuance of policies and endorsements, ensuring accuracy, timeliness, quality, and compliance with applicable processes and regulatory requirements. Validate that the information recorded in systems and issued documents is complete, consistent, and accurate. Ensure compliance with deadlines and service levels committed to customers, brokers, and internal functions. Manage priorities, contingencies, and exceptional cases, promptly escalating matters that require a Management decision. Team Leadership and Coordination: Supervise and coordinate the team, ensuring workloads are distributed equitably based on volume, complexity, priorities, and available capacity. Set priorities, monitor task progress, and ensure clarity of roles and responsibilities. Promote a culture of collaboration, accountability, quality, and service orientation. Identify training, coaching, and documentation needs to strengthen team capabilities and operational continuity. Request Management and Service: Handle and coordinate requests from different functions, ensuring timely responses and follow-up. Maintain clear communication with internal stakeholders regarding progress, priorities, risks, dependencies, and committed delivery dates. Manage relationships with brokers, ensuring proper documentation of transactions, accuracy of information, and compliance with service-level agreements. Contribute to a consistent service experience for customers and brokers while safeguarding the commitments made by the Company. Performance Indicators, Controls, and Reporting: Define, monitor, and analyze indicators relating to performance, productivity, quality, turnaround times, volume, backlog, and service-level compliance. Prepare periodic reports for Management on the function’s performance, progress, contingencies, risks, and optimization opportunities. Maintain traceability of requests, decisions, exceptions, and controls relevant to the operation. Provide reliable and timely information to facilitate decision-making and resource prioritization. Continuous Improvement and Operational Efficiency: Identify opportunities to improve, standardize, and automate policy and endorsement issuance processes. Compliance, Risk, and Quality: Ensure the function’s activities are performed in accordance with internal policies, quality standards, and applicable regulations. Identify and manage operational risks associated with errors, delays, rework, incomplete information, or non-compliance. Maintain readily available evidence and supporting documentation required for internal reviews, audits, or regulatory requests. Support the implementation of preventive and corrective controls that strengthen operational quality and continuit