Treasury API Coordinator at U.S. Bank in Minneapolis, MN

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Treasury API Coordinator is responsible for optimizing our client’s experience as they are connecting their applications to U.S. Bank. Clients may choose to interact with their data using REST API's and our Client Connectivity center of excellence is here to facilitate along the way. Our Treasury Connectivity Consultants will assist clients in selecting their preferred connectivity method to achieve the desired results and serve as a guide along the way to ensure market readiness. Responsible for coordinating and driving activities to ensure an optimal experience from defining the customer’s end-to-end journey to managing technical inquiries during their integration with U.S. Bank APIs. Collaborates across business and technical teams to contribute to the success of our API operations services. Defines the workflows undertaken during execution, creates the training materials, and drives system enhancements to improve operating efficiency. Assists in setting up customer access to our U.S. Bank Treasury API products and providing technical assistance in our customer-facing environments. Tracks and monitors the customer requests through completion, while providing excellent service and support. From managing technical API inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding. Onboards new customer implementations of Treasury Management API's to provide a smooth, seamless onboarding client connectivity experience with Treasury Management products. Builds up positive customer relationship by ensuring an optimal level of service delivery and product functionality exceeding customers’ expectation. Essential Functions - Oversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank. - Be the subject matter expert with in-depth Technical knowledge of our API connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions. - Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application. Guide clients through the process and track their progress to fully validate readiness to launch their application. - Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank. Analyze design and make recommendations to promote best practices and efficiency. - Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise. Ideal candidates can also assist with the configuration of Apigee for prompt client onboarding. - Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch. Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients. - Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement. Basic Qualifications - Bachelor's degree, or equivalent wor