Transmission Process Support Mgr at American Electric Power in New Albany, OH

Job description

Job Posting End Date 11-06-2026 Please note the job posting will close on the day before the posting end date. Job Summary The Documentation and Process Manager is responsible for providing oversight to the process and documentation team, establishing the execution plan, and consistent standards to support timely and quality documentation, mapping, reviews, and related support for all of Transmission. This includes delivery of documentation in support of critical NERC compliance and reliability processes. This role makes decisions to ensure delivery of short, medium, and long-term assignments of moderate and advanced complexity, prioritizing tasks and making project assignments for the process team. The manager directly oversees the development of all team members, while working to build and sustain collaborative relationships across the entirety of the Transmission organization, individual business units, and internal and external partners. Job Description What You'll Do: Essential Functions and Tasks: Works directly with business unit leadership to determine strategy and tactics for implementation of a comprehensive process and documentation plan. Leads team members to execute the planning, building, delivery, and support of the program for the entirety of the Transmission Operations and TFS organizations. Provides direction and guidance for the development, specifications, and communications of the process and documentation team, and provides high-quality customer support and expertise to each of the business units. In collaboration with Transmission Compliance and the business unit, oversees the completion of compliance documentation according to NERC-mandated timelines and quality expectations. Works with Transmission stakeholders to ensure templates, directions, and storage of documentation meet business unit needs. Provides day-to-day oversight of team members to monitor, control, and ensure effective implementation of all process documentation and business support initiatives. Oversees the process and documentation program, monitors key metrics, and provides periodic status reports to leadership and internal customers on milestones, performance, and other key aspects of the program. Enforces and helps create a clear definition for program goals, objectives, and business needs. Identifies team member roles and responsibilities while driving culture and development of the team. Works with business units and compliance team to define policies, processes, guidelines, and standards in alignment with NERC requirements, industry regulations and standards. Oversees distribution and publication of policies and standards across the business units. Ensures all documentation is maintained and stored in accordance with established standards in an easily accessible, user friendly location with appropriate security measures and access. Uses communication and conflict resolution skills to build consensus and obtain buy-in. Leads the team to complete projects/tasks/initiatives and perform all work activities via efficient processes, risk reduction, and effective use of resources. Establishes and maintains an open and collaborative environment that promotes safety, accountability, engagement, and continuous improvement within and throughout Transmission. What We're Looking For: Bachelor’s degree in relevant field from an accredited college/university and six years of progressive experience in documentation, business process, or technical process required. Two years of supervisory experience is preferred. Additional Requirements: Must be able to clearly and concisely express technical and non-technical ideas to all levels from executive leadership to individual contributors. Must be able to convey complex information in simple terms. Must be able to proactively collect, learn, and demonstrate new information about industry and profession from sources within and outside the organization. Must be able to stay abreast of professional and in