Training Team Lead: Field Operations at Instawork in Bengaluru

Job description

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Role Type: Full-time people leadership role Team: Instawork Robotics Lab (IRL) Reports To: Field Operations Manager / Head of Field Operations Manages: A team of Trainers / Junior Trainers deployed across cities Location: Bengaluru (base) + extensive multi-city field travel Experience: 3–6 years, including hands-on training and team management Travel: Extensive travel across India is mandatory Working Hours: 6 days/week | project-dependent hours About Us: Please Read First Candidates often get this wrong, so to be completely clear: Instawork is a global, AI-powered labor marketplace: It connects over 10 million skilled workers ("Pros") with businesses. This is the parent company. Instawork Robotics Lab (IRL) is the robotics and physical AI team at Instawork: This is the specific group you will join. Instacore is the wearable camera and sensor rig used by field teams: It is hardware we operate, not our company identity. What Instawork Robotics Lab (IRL) does Robots are getting smarter, but they still struggle with everyday physical work like chopping vegetables, stocking shelves, or assembling parts. The core problem is a lack of real-world data. UC Berkeley Prof. Ken Goldberg calls this the "100,000-year data gap." The industry gathered roughly 100,000 hours of robot-training data in 2024 and around 1 million in 2025. Even the projected 20 million hours in 2026 represents less than 0.04% of what is needed. IRL exists to fix this problem. Using Instacore, our field teams record synchronized, varied video and sensor data of people working in real commercial spaces, such as kitchens, warehouses, hotels, retail, and light manufacturing. We quality-check, anonymize, and deliver this data to leading robotics and AI labs. In India, we run the field operations powering this work. Field Operators handle the data capture, and our delivery quality depends directly on their training. This role leads that training program and the team running it. Role Overview We are hiring a Training Team Lead to run the training function for our Field Operators (FOs) and manage a distributed team of trainers across multiple cities. Rather than running isolated training sessions yourself, you will be responsible for overall training quality, consistency, and results nationwide. In this role, you will define the curriculum and certification standards, hire and coach junior trainers, assign trainers to cities, step in for critical sessions, and ensure every Field Operator represents IRL professionally on site. You will also review operational performance metrics directly to verify that training programs produce real results. Who You’ll Lead and Who You’ll Train (Know Your Audience) The trainers who report to you A team of Trainers and Junior Trainers whom you will hire, onboard, certify, deploy across cities, coach, and manage to a shared standard. Your main goal is to maintain the same high standard of training quality, content, and professionalism across all locations. The Field Operators they (and you) ultimately train Frontline field staff with diverse educational backgrounds and varying comfort levels with smartphones and technical tools. Trainees learn through practical, hands-on experience in real working environments rather than lectures. Training must take people from ZERO to field-ready. It must be simple, visual, hands-on, and in the local language, and it cannot assume any prior technical knowledge. Success is measured by how well trainees work independently in the field, not by trai