AVVC Engineer (Open to Angolan Nationals Only) at Oceaneering International

Job description

The position will work closely with Service Delivery Managers, Operations Teams, customers, third-party vendors, and globally dispersed support teams to deliver a high-quality AVVC service. The role requires strong troubleshooting capabilities, hands-on support experience, and the ability to perform onsite diagnostics, hardware replacement, configuration, administration, and user support activities. Provide support to Service Delivery Managers, Operations Teams, and customers. Support and administer Microsoft Teams Rooms and associated collaboration technologies. Manage and support AVVC incidents, service requests, problems, and change activities. Perform proactive monitoring and health checks of meeting room, collaboration, and digital signage environments. Diagnose and resolve hardware, software, audio, video, connectivity, and room system faults. Support executive meeting rooms, conference spaces, and business-critical collaboration facilities. Maintain room booking and scheduling platforms. Support digital signage and IPTV platforms, including content publishing, screen management, and fault diagnosis. Administer room control systems and associated AV peripherals. Support microphones, speakers, digital signal processors, touch panels, cameras, presentation systems, room booking panels, and displays. Perform firmware upgrades, software updates, patching, preventative maintenance, and room certification testing. Coordinate escalations with vendors and third-party support providers where required. Perform onsite troubleshooting and break-fix activities across customer locations. Conduct root cause analysis and implement corrective actions for recurring issues. Support project delivery, technology refreshes, system migrations, and deployment activities. Prepare, update, and maintain technical documentation, operating procedures, room inventories, and support records. Support service reporting, KPI monitoring, ticket trend analysis, and continual service improvement initiatives. Participate in transition, mobilisation, and knowledge transfer activities. Ensure all AVVC support activities are performed in accordance with approved change management and operational processes. BOSIET (Basic Offshore Safety Induction and Emergency Training) certification or willingness to achieve. MIST (Minimum Industry Safety Training) certification or willingness to achieve. Minimum 3 years’ experience supporting meeting room technologies, unified communications, video conferencing, or professional AV systems. Experience supporting Microsoft Teams Rooms environments and associated administration tools. Experience supporting room-based video conferencing, digital signage, IPTV, and room booking systems. Experience supporting AV control systems, audio processing, signal distribution, and room integration technologies. Practical experience diagnosing and resolving faults affecting cameras, microphones, speakers, displays, touch panels, codecs, control systems, and presentation equipment. Experience supporting executive meeting rooms and business-critical conferencing facilities. Experience working within ITIL Incident, Problem, Change, and Service Request Management processes. Experience working within a customer-facing support environment. AVIXA CTS or CTS-I certification preferred. Microsoft Teams Rooms administration knowledge or relevant certification preferred. CCNP Collaboration or equivalent unified communications experience would be advantageous. Vendor-specific training or certification in Yealink, Extron, Exterity/VITEC, Condeco/Eptura, or Crestron technologies would be advantageous and may be required where applicable to system administration access. Knowledge, Skills, Abilities, and Other Characteristics Strong customer orientation with excellent client-focused communication skills. Excellent troubleshooting, fault-finding, and problem-solving capabilities. Strong understanding of audio visual, video conferencing, unified communications,