Ticketing Operations Coordinator at Mercer University in Macon, GA

Job description

Application Instructions: External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. IMPORTANT: Please review the job posting and load ALL documents required in the job posting to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The " My Experience" page is the only opportunity to add your required supporting document attachments. You will not be able to modify your application after you submit it . Current Mercer University Employees : Apply from your existing Workday account. Do not apply from the external careers website . Log in to Workday and type Jobs Hub in the search bar. Locate the position and click Apply . Job Title: Ticketing Operations Coordinator Department: Athletics College/Division: General University Primary Job Posting Location: Macon, GA 31207 Additional Job Posting Locations: (Other locations that this position could be based) Job Details: Mercer University Athletics is searching for a Ticketing Operations Coordinator on the Macon campus. Responsibilities : The Ticketing Operations Coordinator is responsible for supporting the day-to-day operations of the ticket sales in the athletics department. This role assists in the execution of ticket sales strategies, manages group and individual ticket requests, maintains sales databases, and helps provide a positive customer experience. This role focuses on developing and implementing effective sales strategies to maximize revenue. Additionally, the Ticketing Operations Coordinator will work closely with the Community Involvement and Fan Experience Coordinator and the Director of Fan Experience to ensure a superior game-day experience. Qualifications : A bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field and some directly related experience, which could be in ticket sales, marketing, promotions, revenue generation, and/or professional sales, preferably in a collegiate, professional, or minor league organization, are required. Candidates must have a valid driver's license and be insurable by the university's carrier. Knowledge/Skills/Abilities Possesses a passion for live events and ticketing operations. High level of attention to detail. Must be customer-focused. Excellent communication, presentation, and listening skills. Strong organizational and time management skills. Professional image and demeanor at all times. Ability to work well with others and confidence when taking initiative. Proficiency in mining data to identify prospects. Demonstrated ability to collaborate successfully with internal and external stakeholder groups. Strong leadership and team management skills. Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. Proficiency in ticketing systems and CRM platforms. Strong analytical and problem-solving abilities. Ability to work flexible hours, including evenings, weekends, and holidays, as required by the athletic event schedule. Ability to travel on University business and be insurable by the University's carrier. Background Check Contingencies: - Criminal History - Approved Driver's Check Required Document Attachments: - Resume - Cover letter - List of three professional references with contact information About Mercer University Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, st