Telecom Service Technician- Parsons TN (35026) at Sterling Infrastructure in Irving, TX

Job description

Position Summary The Telecom Service Technician installs, terminates, tests, and maintains telecom cabling and related systems in residential and commercial environments supporting voice, data, and low-voltage systems for new or existing customers at various job sites. This field position works with copper and fiber optic cabling, pathways, and related infrastructure to deliver reliable, code-compliant cabling systems. Key Responsibilities Install, disconnect, and reconnect coaxial, copper, ADSL/DSL, and fiber optic services for residential and commercial customers. Complete triple-play installations of television, telephone, and high-speed internet, including set-top boxes, gateways, ONTs, routers, and related customer premises equipment. Pull, terminate, splice, and test coax, twisted-pair copper, and fiber optic cable to company and manufacturer specifications. Test and certify installed cabling using certification testers, OTDRs, and related test equipment; document and report results. Identify obvious installation or connectivity issues during a job and escalate service outages, signal quality problems, noise, and plant issues to a senior technician or supervisor. Perform signal level, BER, OTDR, power meter, and related tests to verify service quality and document results. Install and dress aerial and UG drops (temporary or permanent) and inside wiring in attics, crawl spaces, basements, utility rooms, and along exterior walls in a neat, code-compliant manner. Read and interpret construction drawings, cabling schedules, riser diagrams, and specifications to determine cable routing and termination requirements. Bond, ground, and weatherproof installations in accordance with NEC, NESC, company standards, and local codes. Program, activate, and provision customer equipment; confirm TV, phone, and internet services are working before closing the job. Coordinate with dispatch, warehouse, network operations, and other field teams to complete assigned installation routes and escalate plant or repair issues. Complete work orders, as-built documentation, test reports, and closeout documentation. Interact professionally with building owners, general contractors, customers, and other stakeholders on active job sites. Troubleshoot and resolve technical issues affecting coaxial, copper, ADSL, and fiber services at the customer premises and drop. Maintain assigned vehicle, tools, testers, and material inventory in safe, stocked, and ready-to-work condition. Perform other duties as needed to support projects, operations, and the department. Qualifications Qualifications High school diploma or GED required; technical training in telecommunications, electronics, or a related field preferred. No prior telecom experience installing, terminating, or testing network cabling systems preferred; equivalent combination of training and experience considered. Skills and Abilities Basic knowledge of, or demonstrated ability to learn, coaxial, copper, ADSL/DSL, and fiber optic installation techniques, connectors, tools, and materials. Ability to safely work aloft on ladders and telecommunication poles. Familiarity with NEC, NESC, OSHA, company safety rules, and applicable local codes for customer-premises work. Strong customer service and communication skills for work inside occupied homes and businesses. Ability to work independently and complete assigned tasks with minimal supervision. Ability to use basic signal meters, power meters, and tone generators after training. OTDR and other advanced test equipment are not required for this role. Ability to follow test procedures, confirm TV, phone, and internet service after installation, and escalate faults that cannot be cleared through standard installation steps. Valid driver’s license and insurable driving record. OSHA 10 and relevant telecom or fiber certifications preferred. Work Environment & Physical Demands May work inside or outside. Possible exposure to hot and cold temperatures, in al