Technology Operations Specialist I at Geary County USD 475 in Junction City, KS

Job description

Technology Operations Specialist I Purpose Statement The job of Technology Operations Specialist I is performed for the purpose of providing frontline technology support to district staff; serving as a primary point of contact for Help Desk requests; monitoring support systems and technology alerts; maintaining and supporting technology assets throughout their lifecycle; device deployments, and operational activities; preparing operational documentation; and supporting the efficient delivery of technology services across the District. This job reports to the Technology Manager. Essential Functions Service Desk & User Support Respond to Help Desk requests, phone calls, emails, and support tickets for the purpose of providing timely assistance to district staff and students. Provide first-level troubleshooting and resolution of technology issues following established procedures and support documentation. Escalate issues requiring advanced technical expertise to appropriate Technology Services staff or vendors. Communicate with users regarding support requests, service interruptions, and issue resolution status. Assist district staff in the effective use of district technology systems, devices, and applications. Technology Monitoring & Communications Monitor support queues, service alerts, system notifications, and assigned technology systems for the purpose of identifying operational issues and service disruptions. Create and distribute technology advisories, outage notices, maintenance notifications, and service restoration updates to district stakeholders. Support department communication efforts by maintaining technology status information, support resources, and operational communications. Monitor recurring support issues and communicate trends and concerns to appropriate Technology Services staff. Documentation & Operational Support Prepare and maintain work orders, schedules, reports, inventory documentation, and other operational records. Assist with the development and maintenance of support documentation, troubleshooting guides, and knowledge base resources. Perform routine operational tasks, scheduled maintenance activities, and assigned technology support functions. Research technology-related topics, support resources, and emerging technologies for the purpose of remaining current in job-related responsibilities. Collaboration & Coordination Participate in meetings, training sessions, workshops, and departmental activities for the purpose of conveying and receiving information related to job responsibilities. Respond to requests from district staff, administrators, and other stakeholders for the purpose of providing information and directing requests to appropriate resources. Other Functions Performs other related duties, as assigned, for ensuring the efficient and effective functioning of the work unit. Job Requirements: Minimum Qualifications Skills, Knowledge and Abilities SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include explaining technical topics to non-technical employees; adhering to safety practices; planning and managing projects; and gathering information to diagnose problems. KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include current generation and legacy computer and associated technology; purchase order systems; SMART technology troubleshooting techniques; and office application software. ABILITY is required to schedule activities, meetings, and/or events; often gather, collate, and/or classify data; and consider a number of f