Technician, IT at Venture Global in Cameron, LA

Job description

Venture Global LNG (“Venture Global”) is a long-term, low-cost provider of American-produced liquefied natural gas. The company’s Louisiana-based export projects service the global demand for North American natural gas and support the long-term development of clean and reliable North American energy supplies. Using reliable, proven technology in an innovative plant design configuration, Venture Global’s modular, mid-scale plant design will replace traditional designs as it allows for the same efficiency and operational reliability at significantly lower capital cost. We are seeking qualified applicants for the position: Technician, IT Located: CP The Information Technology Technician provides front-line technical support to employees across the organization by troubleshooting hardware, software, and technology-related issues. This role is responsible for delivering timely and effective customer service, supporting end-user computing environments, assisting with employee onboarding and offboarding activities, and coordinating issue resolution with internal and external technology support resources. The Information Technology Technician serves as a key point of contact for employees requiring technical assistance and works closely with IT team members, third-party service providers, and business stakeholders to maintain reliable technology operations in a fast-paced LNG environment. Responsibilities : Provide professional, responsive, and customer-focused technical support to employees regarding computer hardware, software, mobile devices, and related technology systems. Diagnose, troubleshoot, and resolve routine hardware, software, operating system, printer, and peripheral issues. Escalate and coordinate support requests with third-party IT service providers, vendors, and internal technology teams as appropriate. Track, document, and update support tickets to ensure timely issue resolution and accurate record keeping. Assist with setup, configuration, deployment, and maintenance of desktop computers, laptops, mobile devices, monitors, and related equipment. Support employee onboarding activities, including workstation preparation, equipment deployment, account setup coordination, and basic technology orientation. Support employee offboarding activities by collecting company-issued technology assets and coordinating account deactivation processes. Provide one-on-one training and guidance to employees on company-supported applications, hardware, and technology tools. Create and maintain basic technical documentation, user guides, and knowledge base articles. Assist with inventory tracking, asset management, and technology equipment organization. Maintain a high level of customer service while responding to technical support requests in a timely manner. Collaborate effectively with team members and other departments to support operational needs. Follow established IT procedures, standards, and security requirements. Perform other duties and assignments as required. Qualifications: Education & Experience High school diploma or equivalent required. Associate degree in Information Technology, Computer Science, or related field preferred. Minimum of two (2) years of experience providing help desk, desktop support, or technical support services in a macOS environment. Experience supporting both macOS and Windows operating systems required. Experience working in a corporate or enterprise technology environment preferred. Apple product and device certifications preferred. Knowledge, Skills, and Abilities Strong working knowledge of macOS and Windows operating systems. Ability to troubleshoot and resolve hardware, software, and end-user technology issues. Strong customer service orientation with a commitment to providing high-quality support. Excellent verbal and written communication skills. Ability to explain technical concepts and instructions to users with varying levels of technical expertise. Strong organizational skills with the a