Technical Training Consultant 1 or 2 (Focus on Training Technology) at Northwest Natural Holding in Sherwood, OR

Job description

Technical Training Consultant 1 or 2 (Focus on Training Technology) Non-Union Position Technical Training Development Staff; Sherwood, Oregon (US-OR) Hybrid schedule available for Oregon & Washington residents. Regular FT, Exempt Posting # 5706 About Us: At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. NOTE: This hybrid position is based at our Sherwood location. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work. Position Summary: The Technical Training Consultant 1 focuses on maintaining and enhancing existing training programs, while the Technical Training Consultant 2 also leads the design and development of new technology-driven training solutions. Both roles collaborate with subject matter experts (SMEs) and trainers to integrate modern learning technologies into instructor-led, online, and blended training formats. This position plays a key role in: Supporting the use of Learning Management Systems (LMS), Managing training digital hardware Managing digital media assets, Contributing to knowledge management systems like SharePoint. Essential Duties & Responsibilities: Collaborate with Instructional System Design team members and trainers to prepare and update training materials using digital tools and platforms. Design and develop technology-enhanced training units, including eLearning modules, simulations, and interactive labs. Support the migration and organization of training content in SharePoint and other digital repositories. Apply instructional design principles and adult learning theory to create engaging, performance-based learning experiences. Develop and manage multimedia content (e.g., animations, videos, voiceovers) to support training objectives. Use SuccessFactors LMS to manage and track training delivery, learner progress and outcome data. Support the management of dedicated training hardware including PC and iOS devices. Build and publish online learning using Articulate Storyline, Rise, and related tools. Coordinate with contractors for digital enhancements and media production. Analyze training effectiveness using data from assessments and performance metrics; recommend improvements based on findings. Stay current with emerging training technologies and recommend innovative solutions to enhance learning delivery and audience appropriate delivery methodologies. Support enterprise-wide training initiatives by sharing best practices in training technology and instructional design. Supports Company’s commitment to a culture of safe work practices. Qualifications: Bachelor’s Degree in instructional design, adult learning, training and development or related field or equivalent combination of education and experience. Minimum 2 years of experience designing and implementing training programs for a level 1 role. Additional years of experience, project management skills, and program design experience required for level 2 position. Demonstrated knowledge and experience in the