Technical Support Engineer at Orbital in Los Angeles, CA

Job description

Orbital is the AI platform for real estate legal work. Real estate shapes the world around us: our homes, our workplaces and our cultural landmarks. It’s the infrastructure that powers everyday life and is the world's largest asset class. Yet behind every single deal, real estate and legal teams work hard to navigate decades-old complexity; manually connecting documents, hidden obligations, geo-spatial context, and multiple parties into a path forward. We connect the legal and physical record, so that path is clearer than ever before. Our mission is to make real estate transactions faster, clearer, and less manual. Here, you'll be part of changing how the deals behind the largest asset class get transacted, and will help shape the future of real estate. A bit about us: 🚀 We’re building at the forefront of AI technology, without losing the deeply human expertise our clients depend on. 🏢 Orbital is built with former practising real estate lawyers and 250+ years of combined legal expertise. We're purpose-built for the complexity of real estate: accelerating due diligence, drafting and negotiation, and deal coordination with legal-grade precision. 💰 We've just raised a $60m Series B, led by Brighton Park Capital, to accelerate our global expansion – $75m raised to date. 🤝 We're trusted by 5,000+ real estate professionals, spanning UK Magic Circle and US Am Law 100 firms, to household names like M&S. Leading firms like BCLP, Orrick, Goodwin, Womble Bond Dickinson and Clifford Chance rely on Orbital to remove the busywork, freeing legal and real estate teams to focus on sharp judgment, standout client service, and closing deals faster. 💡 Working at Orbital means joining a bold, ambitious team, with the trust to take ownership and make a real impact from day one. Our vision 🏆 We're building the AI that runs real estate transactions end-to-end. Today, property deals depend on overworked lawyers buried in paperwork and reports - a system that's slow, expensive, and stuck in the last century. We're replacing it with autonomous AI that handles the work from instruction to completion, so deals move at the speed of decisions, not documents. Our mission 💪🏽 Our mission is to help any professional or individual involved in a property transaction to properly understand what they are getting into, from the outset, before incurring legal fees. Our values 🐸 • We are Bold & Ambitious ⚡ (changing an entire industry is hard!) • We give Power to our People 💪 (we give exceptional people autonomy to succeed) • We Question or Commit 🙋 ****(we welcome debate, but love reaching quick decisions) • … and we Eat that Frog! 🐸 (we take on the hardest thing first) Role Overview 🔎 We're looking for a Technical Support Engineer to join our Los Angeles team and help us deliver exceptional technical support across all Orbital products. You'll work at the intersection of customers, product, and engineering. When something isn't working, you'll investigate, understand what's going wrong, and either resolve it yourself or get the right people involved. This is first and foremost a technical troubleshooting role. You'll use logs, monitoring systems and AI-powered tools to understand customer problems, identify their causes and work out what needs to happen next. You won't be expected to ship product features or work independently in the codebase when you join. Where a straightforward bug can be fixed safely, experienced engineers will guide you through making and testing the change. You'll also develop the judgement to recognise when something is seriously broken and needs immediate attention. You'll work alongside our first-line support team, Customer Success, and our engineers in London to make sure customer issues are handled quickly, communicated clearly, and followed through to resolution. You don't need a software engineering background to succeed in this role. We care more about your curiosity, technical aptitude, initiative, and ambition to grow. W