Technical Success Manager at SentinelOne

Job description

Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here. About Us SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters. Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity. What Are We Looking For? We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes. As a Technical Success Manager, you will be tasked with delivering a portfolio of technical resources and providing support and guidance to customers across the different phases of their customer journey. You will partner across the organization to develop digital content, enhance the customer experience, implement impact reporting, and deliver initiatives that support customer engagements, serving as a valuable technical resource to the Customer Success team and the customers they support. What Will You Do? Primary responsibilities include: Act as a technical resource supporting Customer Success Managers and our Customer Community with customer inquiries and requests, including questions raised in Community groups and the shared mailer inbox. Serve as a technical advisor for Customer Success Managers, especially in support of the Growth Program and the Digital Journey. Develop and deliver technical content, including webinars, videos, templates, and posts, to enhance customer experiences and drive feature adoption, utilization, and growth. Moderate and present webinars and learning sessions to improve the overall customer experience. Moderate Community groups by responding directly to customer inquiries or sourcing the appropriate internal point of contact. Manage escalated customer accounts on a short-term basis through to closure. Represent and advocate for customer needs and issues across departments, and ensure SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective, and scalable security solutions. Process data-driven customer tasks such as upsell signals, health alerts, and compliance or over-usage flags. Partner across organizational functions to support expansion opportunities within our customer base and drive net retention rate improvements. Create scripts utilizing APIs and other methods to support customer requirements. Provide regular reporting on key metrics defined by Customer Success leaders, such as feature adoption and digital content consumption, and provide insight into program risk and maturity. Stay up to date with the latest industry trends and topics surrounding SentinelOne and cybersecurity. What Skills and Knowledge Will You Bring? Ideal candidates will have: 4 to 5 years of prior experience in enterprise software company roles s