Technical Specialist at The University of New Mexico in Albuquerque, NM

Job description

The James & Gail Ellis School of Business Leadership is currently inviting applications for a Student Technical Specialist to work with the Ellis Information Technology team. Ellis provides a wide range of IT services to students, faculty, and staff and the Student Technical Specialists are the front line of these services. We provide extensive on-the-job training and great advancement opportunities to support the education and professional development of our student employees. The ideal candidate will be able to work at least 15 hours per week and have availability to work during regular business hours, during the evening, and/or on Saturdays, depending on the need. Students do not always work evenings or Saturdays, but coverage may be needed depending on the semester and class assignment. If you are motivated, hard-working and have an interest in expanding or developing your skills in the IT service field, we strongly encourage you to apply. We offer competitive wages and opportunities for pay increases as skills develop. Additionally, highly qualified graduate students who are selected for hire may be hired into an assistantship position and thus eligible for additional benefits. Many former Student Technical Specialists have transitioned into full-time IT roles within UNM or the private sector. DUTIES AND RESPONSIBILITIES INCLUDE: Provide front-line technical support at the Student Technology Support Center (STSC) service desk, answering in‑person questions, providing phone support, conducting remote support sessions, supporting mobile initiative, troubleshooting issues, and working within the UNM incident management system. Provide technical support across multiple buildings. Support classroom and lab technology, including projectors, instructional computers, and audiovisual systems. Assist with maintaining computer labs, including updates, reimaging, and equipment upkeep. Configure and repair devices such as desktops, laptops, printers, and tablets used by Anderson faculty, staff, and students. Respond to and document incidents in the UNM IT ticketing system (ServiceNow), ensuring timely and accurate communication. Support workshops, events, meetings, and training sessions by preparing technology and guiding users. Deliver one-on-one or small‑group training on UNM and Ellis technologies. Assist with tracking and inventory of hardware, software, and supplies. KNOWLEDGE, SKILLS, AND ABILITIES: Excellent communication and customer service skills. Strong problem-solving abilities and curiosity for learning new technologies. Familiarity with Windows operating systems and Microsoft 365 applications; basic macOS experience a plus. Ability to manage multiple tasks in a fast-paced support environment. Experience with or interest in Active Directory, device imaging, or enterprise management tools (SCCM, Intune) preferred. Ability to work independently and as part of a team. Skill in diagnosing and repairing computer hardware issues. WORKING CONDITIONS AND PHYSICAL EFFORT: Work is normally performed in a typical interior/office work environment Appropriate office attire required Limited physical effort required (lifting up to 50 lbs.) Limited exposure to physical risk