Technical Service Representative I at Zoetis

Job description

Position Summary: This position provides regional technical and biological support for Zoetis poultry vaccine application business in broiler, broiler/breeder, turkey, and layer hatcheries in the United States. Although broad in scope, the primary customer focus is poultry companies that utilize Embrex Inovoject in ovo vaccination devices. The representative is expected to provide device training on operation and technique, monitoring operations and devices data, and measuring of the vaccination devices and supporting processes, and provide detailed effective feedback to ensure that customers both internal and external are operating at peak efficacy. Position Responsibilities: Oversee the execution and integrity of processes surrounding in ovo vaccination within an assigned territory. Respond to customer needs utilizing appropriate tools from a suite of value added services (training, embryo staging, microbial evaluations, post hatch necropsy, egg crack assessments, site of injection studies, and cell viability studies) Utilize available data and territory information to derive a plan of improvement for operational success of assigned area. Provide regular feedback of customer derived information evaluating our services and other pertinent client/vendor information to US Sales & Service management. Initiate changes where appropriate. Support other Zoetis products and species as required. Education & Experience: Minimum of a bachelor's degree in Poultry Science, Animal Science or related field and 4 years' experience in a hatchery or related field is required. Graduate degree is not required but would be well utilized as this position as it requires scientific and technical skills. Technical Skills Requirements: Exceptional verbal and written communication skills Ability to present and comfortable with public speaking in small crowds, as well as one- on-one conversations Ability to efficiently manage time Ability to work independently and be self-motivated Ability to manage trials and the supporting data and communicate findings Applied biological knowledge of hatchery operations Effectively utilize a computer and Microsoft Office programs (Outlook, PowerPoint, Excel, Word) Ability to present to large customer groups or at conferences Bilingual (English and Spanish) preferred but not required Physical Position Requirements: Ability to travel >60% primarily in the U.S Operate in field working environment (poultry hatchery, feed mill, grow-out) and home office working conditions Position location should be in general proximity to were hatcheries and poultry production are located. Preferably Northeast – Delmarva or PA) area Majority of work is done in a hatchery where exposure to a potentially hazardous environment is possible. Heat and humidity above average is common Available for unsocial work hours Required to lift more than 25 pounds Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn , including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Z