Technical Service Manager at Hayward in Atlanta, GA

Job description

Hayward Holdings Inc. (NYSE "HAYW") is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island, Georgia, as well as Canada, Spain, France, Australia, and China. Position Summary The Technical Service Manager, ChlorKing provides market-level technical leadership and customer support for ChlorKing commercial pool products and systems. The role partners with Commercial Sales Managers and other internal teams to develop market-specific aftermarket support strategies, build and maintain a qualified service-provider network, deliver technical training, resolve escalated service issues, and provide field-based product feedback. The position serves as a trusted local resource for customers, service providers, and internal business partners, with particular emphasis on large Class A commercial pool applications. Responsibilities Market Strategy and Sales Partnership Collaborate with Commercial Sales Managers to develop and implement local, market-specific strategies that support ChlorKing sales growth, customer retention, and aftermarket service needs. Participate in regular business reviews to monitor progress, identify service or market gaps, and adjust plans as needed. Develop targeted approaches for service-provider recruitment, product and customer training, customer visits, and support for high-priority accounts. Travel with sales partners to meet with existing and prospective customers and strengthen commercial relationships. Participate in trade shows, customer events, and other market-facing activities. Service Network Development and Management Assess market coverage and capability gaps, recruit qualified service providers, and maintain an effective local service network. Train service providers on ChlorKing products, systems, installation requirements, troubleshooting, repair, water chemistry, and safe work practices. Serve as a technical resource for service providers and resolve escalations related to service quality, responsiveness, or performance. Maintain productive relationships with builders, retailers, dealers, servicers, aquatic facility operators, and other commercial pool customers. Technical Support and Customer Escalation Diagnose and resolve complex equipment, controls, electrical, plumbing, hydraulics, filtration, and water-chemistry issues in large commercial pool environments. Perform or support product inspections, installations, commissioning, troubleshooting, and repairs, often without on-site assistance. Serve as an escalation point for customers who require additional support beyond the service-provider network or other Technical Services resources. Resolve gray-area customer service issues in alignment with Sales and Technical Services leadership. Personally demonstrate proper equipment installation, operation, troubleshooting, maintenance, and repair techniques. Training, Product Feedback, and Corporate Support Plan and facilitate technical training for service providers, customers, and internal teams in one-on-one, classroom, and field settings. Support product testing and field validation activities as requested. Collect and communicate actionable feedback regarding product performance, reliability, market needs, competitive conditions, and innovation opportunities. Represent Technical Services as a professional local corporate presence through site visits, training events, trade shows, and proactive relationship management. Maintain accurate service, customer, training, and field-activity records using compan