Technical Program Manager - Customer Trust & Governance - Public Sector/Government at Nutanix

Job description

The Technical Program Manager: Customer Trust & Governance - Public/Government will support Nutanix's Customer Trust and security programs by participating in compliance auditing, maintaining customer due diligence assets, proactively monitoring evolving customer and regulatory requirements applicable to Nutanix’s ability to participate in the global marketplace, and helping to operationalize and scale customer trust operations. The role combines system and software security expertise, customer-assurance experience, framework/compliance auditing, and program management to ensure Nutanix’s security, privacy, product compliance, AI governance, and public sector/global government representations to external stakeholders remains accurate, supportable, consistent, and aligned with evolving customer, industry, and regulatory expectations. The position partners closely with Product Security, Information Security, Sales, Customer Support, Privacy, Legal, Product Compliance, and other stakeholders to support customer diligence activities, strategic transactions, the Nutanix Industrial Security Program and Customer Trust Center operations. Key Responsibilities Maintain operations and strategy for Customer Trust led initiatives and operations. Partner with stakeholders to identify, assess, and communicate the business impact of evolving customer assurance requirements, cybersecurity expectations, compliance requirements, and emerging regulatory obligations. Maintain and improve customer-facing customer trust assets, including approved content, evidence packages, attestations, and trust-center materials. Support the Nutanix Industrial Security Program compliance including assessments and implementation of controls against frameworks such as NIST 800-171 and/or CMMC. Support complex customer security and compliance assessments, including questionnaires, evidence reviews, findings responses, and customer assurance discussions. Review customer-facing security, privacy, compliance, and AI governance representations for accuracy, consistency, supportability, and alignment with approved certifications, attestations, policies, and control documentation. Develop scalable processes, knowledge resources, and operating procedures to improve customer trust operations. Manage outsourced customer trust analyst enablement, quality review, and continuous improvement efforts for outsourced assessment support. Support strategic customer opportunities and complex diligence activities and partner with multiple Nutanix teams to coordinate cross-functional responses. Track and communicate trends, recurring customer requirements, operational metrics, and areas for process improvement. Partner with Sales, Legal, Product Security, Information Security, Privacy, Customer Support, and other stakeholders to support customer trust requirements. Required Qualifications 7+ years of experience in cybersecurity, GRC, technology regulatory compliance/governance, technology risk, framework based compliance, or related fields. U.S. Citizen and eligible to obtain and maintain a U.S. security clearance if required to support government, defense, or other security-sensitive customer opportunities. Experience supporting compliance and security for a technology company that sells to US Federal and Defense entities. Experience supporting complex enterprise and public sector customer security assessments and customer due diligence activities including working knowledge of GRC portals and third party risk processes. Direct experience providing program management for information security and compliance frameworks such as NIST, FedRAMP, SOC, ISO, CMMC, CSA Star, and a strong aptitude for learning regulatory requirements or new frameworks. Experience participating in technical assessments and audits for a major compliance effort. Ability to evaluate security documentation, certifications, policies, audit materials, and supporting evidence and translate these into controls applicable t