Technical Product Support Specialist I - Air Pricing at Sabre in Małopolskie

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Location: Kraków (hybrid work - 3 day per week in the office) Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within the Customer Care organization. The team is looking for Technical Product Support Specialist with the Global Distribution System and/or travel industry background. The main duties consist of delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy. What you'll do? providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners analyzing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions highlighting priority of required system fixes depending on financial impact and system’s usability levels safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product problem tracking and escalations to other technical levels and teams What you'll bring? Requirements: strong analytical and problem-solving skills self-motivated, able to work under minimal supervision readiness to learn complex airline fares system excellent English communication skills excellent interpersonal and teamwork skills Knowledge of Sabre GDS required. previous travel industry experience preferred basic understanding of Sabre APIs/ATPCO preferred Important : While the responsibilities outlined above represent the core focus of the Offers, Pricing and Revenue Management role , this position is also an integral part of the Customer Care Support organization . This team is made up of specialists who provide critical support to the distribution business , covering travel agencies, airlines, hotels, and car rental vendors . As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution. Benefits: Paid time off Year-End-Break: enjoy additional fully paid days off during the last week of the year Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies. Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice Your money My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card Tax deduction: take the opportunity to claim deductible costs, reducing your income tax Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury Baby Bonus: benefit from one-time allowance on childbirth or adoption Say Thanks program: collect points on recognition program and transfer them to wide