Technical Consultant at RecordPoint in Sydney, NSW

Job description

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset. Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, and Pacific Gas & Electric (PG&E). But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 130+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better. The opportunity This is the role where RecordPoint’s promise becomes real for customers. As a Technical Consultant on our Onboarding & Delivery team, you’re the person who connects a new customer’s data estate to our platform and gets them to their first genuine result — fast. You’ll own the hands-on technical work that turns a signed contract into a customer who can finally see, understand, and govern their data. It’s a role for people who take pride in technical delivery done well: methodical, detail-driven, and energised by getting a complex integration to simply work. You’ll have proven playbooks to work from and an experienced team around you — and every onboarding you deliver directly shapes whether a customer stays, grows, and succeeds. What you’ll do Lead customer onboardings from kickoff through to first value — planning the work, confirming what needs to be connected, and keeping delivery on track with the customer and onboarding lead. Deploy and configure the connectors that link customer data sources to RecordPoint, using our proven deployment playbooks. Manage data source integrations, authentication, and metadata configuration — and produce clear, reusable runbooks for everything you deploy. Troubleshoot integration issues as they arise, and escalate genuine architectural exceptions to our Solutions & Architecture specialists. Prepare the evidence that confirms each customer is ready to go live and has reached their first-value milestone — accurate, complete, and to standard. Once customers are live, partner with them on the configuration unique to their organisation — data migrations, non-standard connectors, and the technical advice that helps them get the most from the platform, whether they build it themselves, work through a partner, or engage us directly. What you’ll bring Essential 5+ years in SaaS implementation, technical onboarding, or information management delivery. Hands-on experience deploying connectors, configuring metadata, or working with integration tooling. A solid grounding in cloud solution design and deployment (PaaS and SaaS), and comfort with the technologies around it — databases, networking, and authentication. Data migration experience from various data source to SharePoint. Experience migrating customers from on-premise systems to modern cloud platforms. A structured, quality-first approach — you work well within delivery frameworks and your artifacts are accurate and complete. Clear written and verbal communication with both technical and non-technical audiences. Australia Citizen is required for this role Nice to have (a genuine bonus, not a barrier — apply if you have some of these) Experience in pre-sales engineering or solutions architecture for technology or software sales. Hands-on with Microsoft 365, SharePoint, Exchange, or comparable enterprise content platforms. Familiarity with records management, data governance, or information classification. Experience delivering to regulated-market customers — fina