Tech Lead Manager, Context at Profound in San Francisco, CA

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them. Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day. We are hiring a Tech Lead Manager to build and lead our Context team in San Francisco. Context owns everything Profound knows about a customer and everything our agents reach for when they do work. Every integration a customer connects, every document and page we ingest, every entity we resolve, and every piece of durable memory an agent carries between sessions runs through this team. If our agents are the hands, Context is the memory and the senses. The quality of what we ship is bounded by the quality of the context we retrieve. This is a hybrid role. You'll spend roughly half your time on technical leadership and architecture, and half on people management, hiring, and execution. We expect you to write code, review PRs, and be in the details on critical decisions. We also expect you to grow engineers, run a tight planning process, and own outcomes for the team. The Context team owns the integration service (the shared substrate for connecting to third-party systems: OAuth flows and token lifecycle, API key management, MCP servers and clients, credential storage and rotation, webhook ingestion, and per-provider rate limiting and backoff); the integration catalog itself (CMS platforms, analytics and search consoles, CRMs, document stores, support desks, and commerce systems, each with its own auth model, pagination quirks, and failure modes); knowledge base storage and retrieval (ingestion and chunking, embeddings, hybrid keyword and vector search, reranking, freshness, and strict tenant isolation across a store handling billions of documents); data synchronization (incremental sync, backfills, change detection, deduplication, conflict resolution, and the observability that tells us a customer's data is current before they notice it isn't); and context management (the knowledge graph that resolves brands, products, competitors, topics, and pages into a coherent model of a customer's world, plus the long-term memory service that lets agents accumulate and reuse what they learn). What you'll do • Lead the Context roadmap, partnering with the CTO, Head of Engineering, and product leadership on priorities • Hire and develop a team of 4 to 8 engineers, including running interview loops, calibrating performance, and setting expectations clearly • Drive technical decisions on hard problems: retrieval quality and how we measure it, graph and memory schemas that survive contact with real customer data, sync architectures that stay correct under partial failure, and an integration framework that makes the tenth connector cheaper to build than the first • Own retrieval quality as a measurable product surface, with evals that catch regressions before customers do • Ship code yourself on the highest-leverage parts of the system • Be the engineering point of contact when a customer's integration breaks, their data goes stale, or an agent retrieves the wrong thing • Represent Context in conversations with product, sales engineering, and the executive team when data access, freshness, or security commitments are on the line • Partner closely with the teams building our agent products, who are your primary internal customers Who you are • 7+ years of backend engineering experience, with at least 2 yea