Talent Acquisition Operations Manager at The Trade Desk in New York, NY

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with over 3,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you. What we do: Recruiting Operations at The Trade Desk runs on two deliberately separated motions: RUN, which delivers predictable execution of the repeatable work recruiters depend on every day, and CHANGE, which designs and delivers the programs and process improvements that scale globally. The Projects & Programs pillar sits at the intersection. It owns cross-functional delivery and rigor, it owns process, knowledge, adoption, and enablement, and it owns the single front door — the one intake channel through which every TA Ops request arrives, is routed, and is made visible. This role is how that pillar runs day to day. You will own the intake queue, keep the documentation and knowledge layer current and trusted, provide hands-on support across our recruiting systems, and carry the project management rhythm that keeps programs moving. You will be based in New York and provide timezone coverage for our EMEA and APAC teams. This is an individual contributor role with no direct reports. It is a tactical, hands-on role by design: the measure of success is that recruiters get fast, accurate answers, that nothing falls through the cracks, and that the work of improving the function never stalls on operational drag. What you'll do: Request Intake & Queue Management Own the queue day to day. Triage, categorize, and route every incoming TA Ops request to the right pillar and owner, with consistent acknowledgement, clear ownership, and visible status from submission to resolution. Hold the response standard. Meet published acknowledgement and resolution expectations, and flag early when volume or complexity puts them at risk. Improve the intake experience. Refine intake forms and routing logic so requests arrive with the information needed to action them. Report on what the queue is telling us. Track volume, mix, resolution time, and recurring pain points, and surface the patterns that should become process fixes or roadmap items. Systems Support (L1 / L2) Be the first line across the stack. Triage and resolve issues in Greenhouse and adjacent tools, diagnosing root cause rather than just clearing the ticket. Handle routine configuration. Make day-to-day configuration changes — job and requisition templates, interview plans, scorecards, approval routing, user permissions, custom fields, notifications — working inside the standards and change-management guardrails set by our Technology & Innovation pillar. Escalate cleanly. Recognize what is yours and what is not. Integrations, data model changes, permissions architecture, vendor issues, and anything requiring code go to Technology & Innovation with a clear, reproducible write-up. Provide global coverage. Be the New York anchor for a globally distributed recruiting team, with practical handoffs and documentation that let EMEA and APAC colleagues self-serve outside your hours. Documentation & Knowledge Management Usher in a new era. Rethink the way knowledge management works, by implementing an infrastructur