Systems Engineer III - Data Protection at Reliance in Cypress, CA

Job description

Job Summary The Systems Engineer III is responsible for the support and delivery of the backup environment with secondary responsibilities for the storage environment. This role proactively identifies, troubleshoots, and resolves medium- to high-complexity system issues; improves processes; maintains documentation; supports data recovery initiatives; prepares reports for management and IT users; monitors support tickets; assists with audits; participates in backup technology upgrades; and supports select Data Center initiatives. Physical Requirements Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Stoop, kneel, crouch, or Crawl(Position self(to), Move), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion Function in the Job Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Job Function Systems Engineering - Architects, implements, and supports infrastructure and technologies. Design and create systems and architectures Model solutions of varying complexities and creates strategies that consider all aspects of the customer’s requirements and problems. Frame the essence of the customers issue and build scalable and adaptable solutions while considering the larger stakeholder community. Propose migration path strategies for upgrades. Gain stakeholders buy-in, eliminates ambiguity, and ensures traceability to source requirements. Prior to commitment to change, consider impact and mitigate and address issues. Review existing technologies for vendor support and end-of-life information Support the deployment, operations, and maintenance of infrastructure technologies Contribute to identifying migration path needs Takes initiative in resolving problems that are ambiguous Assist the team with investigating, testing, making recommendations, and implementing solutions Assist the team in framing the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community Present unbiased positions to customers and explain ideas in understandable terms Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques. Administer, monitor and support all aspects of Storage & Backup environments Apply knowledge to identify and proactively responds to high complexity system problems Work to develop additional technical knowledge and skills Perform system maintenance activities Develop and maintain documentation of assigned environment Anticipate problems; sees how a problem and its solution will affect other areas Analyze current processes and procedures for possible improvements Evaluate new technology as potential solutions to existing problems Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring. Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue. Support for Disaster Recovery environment by engaging with appropriate IT teams as needed. Administer tools that generate daily, weekly, monthly backup reports, and provide that backup reporting to management, IT personnel and subsidiaries as required. Provide support for annual audits by generating and providing reports to auditors and updating tickets that prove that failures have been investigated. Participate in all Storage and Backup technology