Systems Administrator - IT Infrastructure & Operations at FirstEnergy in Akron, OH

Job description

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. This position is within FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. d governance of FirstEnergy's enterprise communications platforms. The team manages Exchange Online, Outlook, email security technologies, automated communications solutions, and messaging infrastructure that support critical business operations across the enterprise. This role serves as a key administrator and technical resource for FirstEnergy's messaging ecosystem, including Exchange Online, Exchange SE, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax communication platforms. The position partners closely with Cyber Security, Compliance, Legal, Human Resources, and business stakeholders to ensure communications platforms remain secure, reliable, and aligned with business objectives. Key Responsibilities Administer and support enterprise messaging and communications platforms, including Exchange Online, Exchange Server Edition (SE), Outlook, Cisco Email Gateway, Proofpoint Email Fraud Defense, xMatters, and Kofax. Manage email services, mail flow, mailbox administration, distribution groups, shared mailboxes, platform availability, and system performance. Administer and enhance email security controls, including threat protection, email authentication (SPF, DKIM, DMARC), data loss prevention (DLP), and compliance-related configurations. Support automated communications, notifications, and enterprise email campaigns in partnership with business and IT stakeholders. Perform system administration activities including upgrades, patching, lifecycle management, vendor coordination, troubleshooting, and incident resolution. Partner with Cyber Security, Compliance, Legal, Human Resources, and other business units to support messaging, governance, retention, and communication requirements. Develop and maintain PowerShell automation, operational documentation, reporting, and knowledge management materials. Managing M365 license allocations, configuration and reporting. Participate in incident, request, change management, and on-call support processes, serving as an escalation point for complex issues as needed. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience considered. Familiarity with Microsoft Exchange, Microsoft 365, or email administration. Basic PowerShell scripting and automation skills. Strong troubleshooting, analytical, and customer service skills. Ability to communicate effectively with technical and non-technical stakeholders and work independently in a remote environment. Preferred Qualifications Experience with Exchange Online, Outlook, Cisco Email Gateway, Proofpoint, xMatters, Kofax, or similar messaging and communications platforms. Experience supporting email security, compliance, automation, or reporting solutions. Experience with Sharepoint configuration, Power BI design or operational reporting tools. Experience with Power Platform and Power Automate development, and working knowledge of other M365 applications. Experience Levels System Administrator II Minimum 2-4 years of IT experience supporting enterprise applications, infrastructure, collaboration, or messaging technologies. System Administrator III 4-7 years of relevant IT experience with enterprise messaging, collaboration, or system administration. Intermediate experience administering Exchange Online and ente