Systems Admin Engineer II (Egypt) at Dandy in Cairo

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is hiring an IT Systems Administrator to join our rapidly growing venture-backed company. The IT Department owns all technology needs for Dandy. In this role, you’ll assist the IT Corporate Team with various tasks to ensure the high reliability of the IT infrastructure. This is an excellent opportunity for someone who wants to demonstrate many skills at once and the ability to learn new things quickly. We are rapidly expanding and will have many opportunities for this role to develop. If you like working in a fast-paced environment that is constantly evolving and improving, this is an excellent place for you! What You'll Do Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals Troubleshoot and resolve technical issues related to network, server, workstation, and cloud systems. Monitor system performance and ensure the availability and reliability of all IT systems Manage user accounts and access controls, including Active Directory and other authentication mechanisms Provide technical support to end-users, including remote support globally Provide technical support for specialty software applications Assist with IT projects and initiatives as needed Participate in an on-call rotation for after-hours support and incident response Manage patching and updates for operating systems, applications, and firmware across workstations, servers, and network devices Enforce security best practices, including multi-factor authentication (MFA), endpoint protection, and device compliance Create and maintain clear technical documentation, including procedures, system configurations, and knowledge base articles for end-users On-site office support required every day What We're Looking For Proficiency in the English language (reading, writing, and speaking) is an absolute and inherent requirement for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role 3+ years of professional experience working in an IT role Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs Familiarity with Microsoft Windows Server and Active Directory, and Google Workspace Understanding of ITIL principles and best practices Experience with Windows operating systems and hardware Experience with macOS operating systems and hardware Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Bonus Points For Relevant industry certifications, such as CompTIA A+, Network+, or CCNA Experience with cloud computing platforms, such as AWS, Azure, GCP Experience with Asset Management Experience with automation systems, like BetterCloud and Zapier Familiarity with scripting languages, such as PowerShell, Bash, Python Bachelor's degree in Computer Science, Information Technology, or a related field Proficiency in the English language (reading, writing, and speaking) is an absolute and inherent requirement for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role, particularly as: Communication with Client Base: The majority of our existing client/user base is predominantly English-speaking, located primarily in the United States, the United Kingdom, Canada, and other English-speaking regions. To effectively ser