System Manager, Laboratory Support Services at Endeavor Health in Chicago, IL

Job description

Hourly Pay Range: $47.72 - $73.97 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: System Manager, Laboratory Support Services Location: Swedish and Northwest Community Hospitals Status: Full Time Hours: Monday-Friday, 7am - 4pm Required Travel: Yes What you will do: Reporting to the Lab Director, is responsible for designing and managing the work activities related to specimen collection and processing, customer service and related clerical responsibilities. Organizes, plans and directs operational processes, staff scheduling, workflow, human resource issues and staff development and monitors resources and productivity for all lab support staff including specimen registration, test ordering, collection, labeling, receipt, processing, delivery and archiving. Oversees the performance and quality improvement initiatives for areas of responsibility. 1. Oversees daily work assignments of staff in all phlebotomy, specimen processing , and customer service areas to ensure high quality standards are maintained. Oversees the timely completion of pre-analytical processes related to specimen collection and processing, coordinates staff schedules, and monitors workflow and quality issues, including turn-around-times and specimen acceptability standards. 2. Serves as the department’s representative to investigate, handle, and resolve medical staff, ombudsman, and/or customer service issues/complaints, problems between support services, nursing units, and outpatient areas. Ensures timely, proper documentation for occurrence reports and reports it to the Lab Director and/or Medical Director. Answers questions and resolves problems pertaining to test requisitions, specimen requirements, test additions, priority changes and patient results utilizing the Lab information system or other data retrieval system. 3. In consultation with the Director, develops departmental goals and initiatives required to accomplish agreed upon goals; ensures compatibility with departmental and hospital objectives. Participates in strategic planning for the Laboratory areas overseen. Recommends resources required to meet department goals. Develops annual budgets and monitors financial performance for the functional areas overseen; reviews departmental financial progress reports and analyses; evaluates utilization of resources and develops plans to enhance cost efficiency when applicable. 4. Identifies operational areas of concern and/or trends; assesses areas for improvement and develops corrective action plans to improve performance. Develops training and staff development initiatives that support meeting and exceeding hospital customer and laboratory service standards. Integrates ongoing training and staff development changes into existing safety, infection control, chemical, job safety and regulatory compliance requirements. Ensures orientation of all new and existing employees on department and job specific policy and procedure requirements including infection control, safety issues, protective equipment and proper use of chemical agents. 5. In accordance with Endeavor Health policies, interviews, hires, disciplines and discharges (when necessary) subordinate team members. Regularly evaluates the performance of team members in accordance with the hospital’s performance management system. Supports development of team member’s knowledge and skills through regular feedback, recognition of positive accomplishments, and coaching opportunities. Develops and maintains work schedules for all staff and shifts of responsibility, based on budget guidelines. Ensures minimum staffing levels are maintained. 6. Responsible for the implementation of quality initiatives. Participates in quality improvement assessment and initiates process improvements collaboratively with other teams. Recommends and/or provides instruction on quality improvement project plans to Laboratory managem