Surgical Scheduling Coordinator III - MIGS at Medical College of Wisconsin in Milwaukee, WI

Job description

Summary Coordinate surgical scheduling for Minimally Invasive Gastrointestinal Surgery. Provide support to the team to facilitate the achievement of the program’s goals. Primary Responsibilities Schedules routine and complex operative cases. Facilitate extensive care coordination requires when multiple services are required. Reschedules, cancels surgical procedures efficiently and effectively. Communicates with clinical staff to coordinate mutually acceptable procedural times between the provider offices and the operating room. Develop and implement contingency plans for minimizing disruptions and ensuring the surgical schedule is optimally maintained. Facilitates internal and external communication with staff, providers and patients. Act as a resource for patients, providing detailed information about surgery scheduling, pre-operative and post-operative instructions, and addressing any patient concerns or questions. Offer guidance and support to patients to enhance their understanding and comfort with the surgical process. Coordinate pre-procedure planning, including pre-op, post-op visits and any necessary diagnostic testing Generates referral and/or pre-certification orders and follows the pre-certification through completion Utilizes OpTime (EPIC) for scheduling patients for surgical procedures Performs all duties in a collegial manner within patients, OR staff, other departments and physician offices. Contributes to a supportive and healthy work environment. Train and educate surgical scheduling staff to adhere to MCP practice standards, ensuring their proficiency in surgical scheduling and compliance with healthcare regulations. Support management of OR block schedule utilization Coordinate all aspects of the surgical scheduling team. Establish and maintain scheduling standards and best practices for the team. Identify areas for process improvement and recommend enhancements to the scheduling process, efficiency, and the patient experience. Other duties as assigned. Knowledge – Skills – Abilities Extensive experience in surgical scheduling, administration, or healthcare management. Strong leadership and management skills, with experience leading a team. Exceptional organizational skills, meticulous attention to detail, and the ability to manage complex surgical scheduling scenarios. Outstanding written and verbal communication skills, with a focus on patient education and support. Proficiency in medical terminology and a deep understanding of healthcare regulations and insurance processes. Familiarity with scheduling software, electronic health records (EHR) systems, and data analysis tools. Ability to handle sensitive patient information with discretion and professionalism. Strong problem-solving skills, adaptability, and the ability to develop and implement innovative solutions. A commitment to maintaining the highest standards of patient care and excellence in surgical scheduling Qualifications Appropriate experience may be substituted for education on an equivalent basis. Minimum Required Education: High School Diploma Minimum Required Experience: 5 years, with extensive experience in a healthcare scheduling or administrative role. #LI-SN1 Physical Requirements Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Work Environment Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. Why MCW? Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options 403B Retirement Package Competitive Vacation and Paid Holidays offered Tuition Reimbursement Paid Parental Leave Employee & Family Assistance Program (EFAP) Pet Ins