Support Engineer, SAP PP-PM (Evergreen) at Rimini Street

Job description

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. Position Summary The role of the Support Engineer , SAP PP-PM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations. Essential Duties and Responsibilities Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets Incident Management: Analyzing bugs, defects in the production environment within SLA timelines Replicating issues by coordinating with technical developers and other modules consultant based on issue nature Coordinate with business users for testing bug fixing, testing the message and flows Workaround for high priority tickets Root cause analysis and documentations based on requirement to ensure continuous improvement Service Request Management: How to documentations on existing configurations Master data changes / config changes Enhancements / Projects: Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment Gathering and analyzing business/functional requirements and translating them into design specifications Working experience on complex customization of programs, t-codes & reports Writing unit test scripts and conducting unit and integration tests for the customizations Support UAT tests and participate in Cut-Over activities alongside postproduction changes and hyper care Support the assessment of change requests (corrections, enhancements), proposing and developing solutions Taking business transition from incumbent vendors / client IT during new client engagement onboarding phase Attending knowledge sharing sessions & Documentations Participating in Job shadow, Reverse Job Shadow phases Monitoring Alerts if any on client environment via Rimini Street based tools and or client-based tools and addressing them on time Ensure compliance with the client's IT processes & internal time tracking Working on client support timelines based on geography Performance tuning of existing process to contribute on Continuous Improvement Additional Duties and Responsibilities Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities Work Experience: 5 to 9 years Domain experience is good to have Must have Skills: SAP PM, PP module in SAP with the following additional functional capabilities, Master Data Management / Configuration for Work Orders and Notifications and Serve type notifications. C