Supervisor - Radio Network- Information Technology Services (Civil Service) at City of Dallas in Cisdawson

Job description

Dallas is Growing. Grow With Us. Looking for more than just a job? The City of Dallas offers careers with purpose. With competitive benefits, growth opportunities, and a vibrant work culture, we’re committed to helping you thrive while you help our city flourish. Be part of a team that’s committed to service, innovation, and community. Job Summary Responsible for the overall supervision, planning, direction and execution of work for non-exempt and/or exempt employees in a medium or large sized operational unit. The functional activities are complex and have a moderate impact on overall operations. This level supervises employees in complex clerical/administrative/trade, or complex technical functions that provide services to persons inside or outside the organization. Work performed is non-routine and complex semi-skilled, skilled, or technical in nature. Job Description Overview The Supervisor-Radio Network supervises, oversees, and facilitates the radio network, equipment, and general communications for various departments throughout the City of Dallas. Provides direction, oversight, leadership, and technical expertise. Essential Functions 1 Supervises, plans, coordinates, assigns and evaluates work and the use of radio equipment, network, and materials for use in various communications activities for departments; directs and coordinates work through subordinate staff; coaches and gives technical direction as needed. 2 Supervises all radio networking and related activities for the City and its departments; monitors and manages the equipment, functionality, clarity, and service delivery; determines goals and objectives needing emphasis; directs and coordinates work through leaders or team chiefs; and provides coaching or technical direction as needed. 3 Adjusts work priorities, projects schedules, resources, and work plans as required; estimates staff needs and assigns work to meet completion dates; ensures materials and supplies are available. 4 Troubleshoots, reviews, and oversees the daily operation of all radio communications and other technical issues; addresses technical issues and schedules, recommends, designs, installs, and maintains master control over equipment and operations. 5 Coaches, advises, counsels and instructs employees; identifies all training needs for employees; conducts, leads, and participates in various training and professional development for technical staff; ensures all activities related to radio electronics are completed in a professional and exceptional manner; addresses performance deficiencies and makes adjustments as needed. 6 Interviews, evaluates, and makes selection on candidates for filling positions; recommends terminations and may authorizes overtime. 7 Identifies and resolves serious complaints or simple grievances from employees; refers serious grievances to higher level managers; makes disciplinary actions or recommends serious disciplinary actions to managers. 8 Develops, implements, and supervises the application of new policies, procedures, and standards; determines and implements methods to improve production or effectiveness. 9 Performs any and all other work as needed or assigned. Knowledge and Skills 1 Knowledge of radio and instrumentation technology trends in order to support current and future enterprise opportunities. 2 Knowledge of current and emerging technologies. 3 Knowledge of general communications activities. 4 Thorough knowledge of applications or operating systems software planning, development, maintenance, industry and department standards, methodologies, programming languages, and techniques. 5 Ability to read and comprehend wiring diagrams and schematic drawings related to electronic equipment. 6 Ability to supervise, direct, and train technical and administrative staff. 7 Communicating effectively verbally and in writing. 8 Establishing and maintaining effective working relationships. MINIMUM QUALIFICATIONS EDUCATION: High school diploma or GED. EXPERIENCE: