Supervisor - Loss Prevention at Ally in Jacksonville, FL

Job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. 
 The Opportunity You will coach and lead your team to help our customers, while working in a fun team environment. You'll go home feeling like you made a difference and watch your process, team and agent’s grow, develop and succeed. As a Team Lead, you'll spend your day assisting and guiding your team, with every day as an opportunity for you to help your team members better serve our customers. Lead and inspire Business Operations employees. Create an environment where all employees are focused on delivering excellence for the people we serve through timely and accurate completion of work, and innovative problem-solving including anticipation of needs. You will be a true owner of a specialty process that is critical to the company. As an owner, you can influence and support change to ensure the maximum efficiency, cost effectiveness and success all while maintaining compliance, legal and risk expectations.

 The Work Itself Demonstrate a high level of ethical standards and integrity. Set an example of commitment to the organization for other employees. Lead by example Provide daily direct/communication to employees/suppliers/leadership and business partners (IT, Compliance, Legal and Risk) to ensure administrative tasks and functions are performed efficiently. Continuously improving year over year expense results by improving processes, increasing productivity, introducing new technologies, and effectively managing vendor relationships. Provides effective leadership to department employees to improve career development, reduce attrition/absenteeism, improve productivity, and increase employee satisfaction as measured by the annual engagement results. Ensures rigorous quality checks are in place and monitored, control and compliance programs are updated to include an ongoing control/compliance self-assessment process. React quickly when any issue may arise. Maintain knowledge/documentation of policies and procedures in order to research/handle escalated/complex issues and to accurately respond to employees, suppliers, leadership and customers’ inquiries. Monitor and speak to process volume/performance, identify unusual volume fluctuations, variances and process performance deterioration. Develop action plans to reverse negative trends for agents and well as for the process. Recommend and encourage employees/suppliers to seek innovative improvements to processes in order to improve team performance and effectiveness. Ensure employees/suppliers have appropriate training and other resources to perform their job tasks/functions at the level expected and manage up to the expectation or termination when necessary. Provide monthly performance and leadership skill feedback/coaching to agents consistently. Provide monthly process specific performance and action items (when needed) to management Open and monitor Jira tickets when issues/defects are ide