Supervisor, Credit/Accounts Receivable at Helen of Troy in El Paso, TX

Job description

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR , Braun , Vicks , Hot Tools, Drybar , Curlsmith , Revlon , and Olive & June . Together, we build innovative and useful products that elevate people's lives everywhere, every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! Position: Supervisor, Credit/Accounts Receivable Department: Finance Work Location: El Paso, TX, Hybrid (work 3 days onsite) Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. What you will be doing: Lead the Accounts Receivable and Credit Risk team responsible for collections, claims and deductions, cash application, credit risk monitoring, and receivables reporting across the Beauty, Housewares, and Health & Home operating units in the United States, Canada, and Latin America. The Supervisor is accountable for accurate and timely execution, improved cash flow and aging performance, reduced credit and bad debt exposure, effective issue resolution, and clear reporting to senior management. The Supervisor reports directly to the Accounts Receivable Manager and partners closely with Sales, Customer Service, Finance, and Supply Chain to resolve customer issues, reduce credit and receivables risk, improve cash flow, and strengthen end-to-end Order-to-Cash processes. Success in this role requires people's leadership, financial acumen, operational discipline, sound judgment, and strong customer relationship management. The Supervisor will exercise judgment within established approval limits, escalate material customer or portfolio risks promptly, and coordinate cross-functional decisions on credit holds, disputed balances, collection priorities, and risk mitigation actions. Team Leadership & Development Lead, coach, and develop a high-performing Accounts Receivable and Credit Risk team. Establish performance expectations, monitor results, and provide ongoing feedback and development opportunities. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Support workforce planning, succession planning, training, and employee engagement initiatives. Review and approve system submissions of Credit and Debit transactions within approval thresholds. Accounts Receivable Management Develop and execute risk-based collection strategies that prioritize material exposures, accelerate cash conversion, reduce past-due and aging balances, and support departmental objectives while maintaining constructive customer relationships. Monitor customer account portfolios and ensure timely follow-up on past-due receivables. Oversee account reconciliation activities and resolution of unapplied cash, payment discrepancies, and account disputes. Ensure accurate customer account maintenance and compliance with established AR processes and controls. Credit Risk Management Evaluate customer creditworthiness using financial statements, payment behavior, trade references, external credit data, and current exposure, and document timely, supportable recommendations consistent with company policy and approval authority. Make recommendations regarding credit limits, account holds, and risk mitigation strategies. Monitor cust