Success Coach – Family Economic Security Program (FESP) at Connecticut State Community College in New Haven, CT

Job description

About CT State Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut’s 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students’ academic, career, and personal success. For more information about CT State Community College and the campus please visit Home - CT State Position Details Posted: October 13, 2026 Level: Community College Professional 15, 12-month, tenure track position Employment Type: Standard Hours: Full-time, 35 hours per week Anticipated Start Date: January 2027 Work Location: CT State Gateway (20 Church Street, New Haven, CT 06510) Work Modality: On-site; Position is not remote Closing Date: Applications must be submitted by 5:00pm (EST) on Wednesday, November 11, 2026. Position Summary The Success Coach, Family Economic Security Program (FESP), supports student persistence, completion, and long-term economic mobility by helping students identify and address financial and resource-related barriers to educational success. The position provides financial wellness and capability education; assists students with benefits, scholarships, financial aid-related resource navigation, and basic-needs supports; and connects students with appropriate campus and community resources. Essential Duties and Responsibilities Under the direction of the Campus Dean of Students or designee, the Success Coach is responsible for effective performance in these essential duties: Key responsibilities include: Financial Wellness, Economic Mobility, and Resource Navigation Program Coordination, Data Collection, and Outreach Collaboration, Referral Coordination, and Continuous Improvement Additional responsibilities include: Attendance and participation at convocation and commencement ceremonies Service on assigned committees and task forces Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends. This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description. Minimum Qualifications Bachelor’s degree in counseling, education, psychology, social work, human services, student affairs, or related field together with one (1) or more years of related experience in student coaching, advising, case management, counseling, or student support services; or a combination of education, training and experience which would lead to the competencies required for successful performance of the position’s essential duties. Required Knowledge, Skills, and Abilities: Demonstrated ability to work effectively with diverse and underserved student populations Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities Excellent interpersonal, oral, and written communication skills Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams) Preferred Qualifications Experience with grant-funded student success initiatives Bilingual (English/Spanish) proficiency Experience with student information and case management systems Salary and Benefits Salary $61,514 approximate annual CT State offers a comprehensive benefits package, including: Generous leave policies Multiple retirement plan options Comprehensive health insurance choices Supplemental benefits for retirement and family protection Tuition reimbursement (if applicable) For more information, visit: Human Resources - Future Employees / Human Resources -Labor Contracts Application Instructions To apply, please submit the following: A cover letter A current resume In your cover letter, you must clearly address how your experience and skills align with e