Student Services Specialist II at Iowa State University in Ames, IA

Job description

Position Title: Student Services Specialist II Job Group: Professional & Scientific Required Minimum Qualifications: Bachelor’s degree and 2 years of related experience Job Description: Are you passionate about helping students grow as leaders, build community, and make the most of their Iowa State experience? The Memorial Union is seeking a Student Services Specialist II to support student organizations, advise student leaders, and coordinate leadership development programs that enhance campus life. This role offers the opportunity to work directly with highly engaged students as they pursue projects, events, and initiatives they care deeply about. You'll serve as a trusted resource, helping student organizations navigate university processes, develop leadership skills, and successfully bring their ideas to life. No two days are exactly alike. From advising student leaders and organizing leadership retreats to managing communications and supporting campus-wide events, you'll play an important role in creating a vibrant and connected student experience. What You'll Do Coordinate student organization operations, including recognition processes, record management, database administration, office and storage assignments, funding opportunities, annual awards, and related training. Plan and facilitate leadership development opportunities, including retreats, workshops, conferences, and programs such as LEAD Retreat and the Iowa Student Leadership Experience (ISLE). Advise the First-Year Council and other student leaders on topics such as leadership, budgeting, event planning, marketing, and organizational success. Connect students with campus resources and help them navigate university policies, procedures, and organizational requirements. Develop and distribute newsletters, campus-wide communications, website content, and other program materials that support student engagement. Support student organization events and major Memorial Union initiatives, including ClubFest, WelcomeFest, Art Mart, and AfterDark. Supervise graduate assistants and occasional practicum students. Assess program effectiveness, identify opportunities for improvement, and collaborate with colleagues and campus partners to enhance student involvement and leadership development. Why Join Our Team? The Memorial Union is the heart of student life at Iowa State University. In this role, you'll work in a collaborative and student centered environment where your efforts directly support student growth, involvement, and success. You'll partner with motivated student leaders who are passionate about making an impact on campus while enjoying a position that offers meaningful responsibility, variety, autonomy, and the opportunity to see the results of your work firsthand. Preferred Qualifications Experience developing and facilitating leadership development programs, trainings, or workshops. Experience administering a database, CRM, or information management system. Experience coordinating funding, grant, scholarship, or application review processes. Experience planning and executing events, conferences, retreats, or large-scale programs. Experience creating and distributing newsletters, email campaigns, website content, or other organizational communications. Work Schedule and Location Work Location: Primarily on-site in the Memorial Union at Iowa State University. Schedule: Typical hours are Monday through Friday during regular business hours. Occasional Evening & Weekend Work: Required to support student organization meetings, leadership programs, campus events, and special activities. Flexibility: Work hours may vary based on student availability, program schedules, and departmental needs. About the Memorial Union The Memorial Union is a central hub for student life at Iowa State University, providing opportunities for students to connect, participate in campus activities, and develop leadership skills beyond the classroom. Through student organization support, lead